Double Charged for phones
Main reason I left T-Mobile this year after 10 years of having my line. When T-Mobile bought out Sprint and moved into Best Buy 2021, I purchased my upgrade to an iphone 13 using my BestBuy Credit Card. After looking at my bill to close my account, I noticed that T-Mobile was charging me for that phone through a Payment Plan, even though I made the $500 purchase of the phone with my Best Buy Card. Why did/is T-Mobile charging me for a phone that I bought and paid off already through Best Buy? I called T-Mobile, as per usual they were unhelpful and then told me to go to Best Buy to have them make a note on my account and possibly print the receipt. At this point I had told the customer service worker at T-Mobile that I have a copy of the receipt and I can send it to her. Arrived at Best Buy and explained the entire situation, which made them just as equally confused why I was being charge through T-Mobile when I had paid it off with my Best Buy Card. Any help or guidance would be helpful, before myself and my sister who worked for the executive corporate level with Verizon for 10 years take this matter to t-Mobile corporate.
No Android 12 Update for S21 Ultra
Purchased S21 ultra from Best Buy as device upgrade for Tmobile line about 5 days ago. Device itself is Tmobile (verified by tmobile and their Samsung support). Problem is that it doesn't seem to be getting any update from Tmobile's servers. Contacted TM and they transferred to their Samsung support. Samsung support blamed tmobile and stated its their responsibility to push the update. Tmobile said to wait for 48-72 hours. Been waiting for a while now and no Android 12 update. I could update the firmware on my own using third party solutions but I shouldn't have to as there's risk involved with that. My return period from Best Buy will end soon. Need to figure out if this device will get the update or not. My S21 was on Android 12 for almost a month until I traded it in. Another family member has S21 Ultra and their device is also running 12. Need this figured out fast as my return period is ending soon.