5G Gateway does not have admin features for Business accounts
I have a business internet gateway and I cannot make any changes on my device. Here is the reason, this dmb 5G Gateway now requires the app to make changes but if I try to use the app, I will receive a message saying I have a business account and I need to log in to the HUB, I log in to the HUB, there are no options to manage the gateway. I click on support, it shows only my reps, my reps are clueless on how to resolve this. Can someone look into this? It is crazy what you do to businesses...I have been already trying the ATT gateway, and I will be replacing them all…I am talking about 15 gateways.
Business Internet with static IP a disaster
I want a static IP. I have T-Mobile home internet. That only uses dynamic (IPV6) addresses. I was told I had to get business Internet. I ordered it with static IP. The Inseego device arrived. I connected and ran a speed test. I got 0.1 mbs download! I contacted tech support. It took over an hour of wrong transfers and holds to get them. They ordered a new device. II came the next day.. It woudln't work at all. It took 3 hours to get tech support who ordered a third device. When that came, it wouldn';t connect to the Internet at all. I spent THREE hours working with a tech. We were completely unable to get any connectivity. Static IP was also comng up incorrect. It was a dynamic IP assignment. I spent over 12 hours in total on this. Here's what we learned: The radio in the tower has a problem with network capability. A ticket has been open on it for over 1,000 days! It's been escalated twice wtih no result. The Inseego device willonly connect to this channel (N41). My account wasincorrectly set up and was unable to get a static IP. The support techsuggested I cancel the account and have tele-sales (impossible to reach!) cancel this account and start over. Since the only available channel is N41, even if the new account was set up properly, it wouldn'twork. I decided to close the account. I was completely uable to rach anyone in customer support beyond pathetic foreign first-level agents. I had no opportunity to escalate. Very very poor customer service. In case you wondered, my home T-MobileInternet speed is 300+ mbs. It took me over an hour on hold to ge to the WRONG rep (transferred 3 more times). I asked this rep (asian) to give me tlesalees. She said she would. I was on hold for another 25 minutes and got TECH SUPPORT. That agent got me to a US rep who was helpful. She connected me to another Asian who, itityh great difficulty canceled the cccount. The US rep called back to make sure things worked out. I told her that I thought so. I also explained that I was told a Cradlepoint device might actually work. She promised to get back to me tomorrow. As it stands now, the account may be canceled (no equipment return lable received yet), and I might get a call to potentially make things work. Given my experience so far, I doubt anyone from T-Mobile will read this post. It would be nice if someone senior would read it. This is an example of incredibly bad customer service, tech support, and apparently tower maintenance.
Inseego FX3100 with Waveform 4x4 External Antenna
I have an Inseego FX3100 on the way to upgrade my FX2000 that could not use an External Antenna without internal surgery LOL. Anyone know the best way to connect the FX3100 to my existing Waveform 4x4 I used to use with my Nokia Unit? I have 4 wires coming out of the External Antenna and the FX3100 only has 2. Any help is much appreciated.
Trouble with 5g Internet in Metal Buildings
We have 5G hooked up for our business. It is housed in a metal building. I get great service outside but inside the metal building the service is not so great. Is there an easy way to connect an antenna or similar item? Or will i have to mount the router outdoors?