T-Mobile Stealing from Me
I triedT-Mobilehome internet service and added 2 lines. Did not work well at all. I changed all to a competitora few days after, I get good service now. The local T-Mobile store staff were great, they said I could try the internet for 15-day trial period. When I called T-Mobile after I cancelled, they said I had to pay a full month for the internet and the phone lines I dropped within a few days. T-Mobile is trying to steal from me! I talked to Mike, Agent ID# 1247262, a supervisor. Not very helpful, although he agreed to waive the fee for the home internet, after much discussion. Why so hard to waive the fee? He initially said he could not get into my account if I did not know my PIN. Really? He apologized for him saying he could not help me initially. I went back to the store, told them about my conversations, they were not happythat corporate T-Mobile would do this to me. The said theyare getting conflicting messages from corporate. A lot of ex-patsdepend on T-Mobile in Mexico, we need the good service down there on a competitive basis. Only two decent US providers down there. I can't recommend T-Mobile with this issue.
T-Mobile Business rep without knowledge caused customer switch
Since T-Mobile doesn't have Customer Relations email or way to connect with them, I am posting my story here. I have been with T-Mobile 17 years, starting with one line and go into multi-line family plan. Recently, I have decided to switch Business plan and add 2 more lines. T-Mobile doesn't have ability to setup plan online if using company tax id, I had to go through Sales Rep. After talking to rep, I expressed my desire to get a 5 line Business plan, but transfer 3 phone numbers from my current personal plan. I also said that I am looking for a specific offer online ($36/line for 5 lines). Rep explained course of actions as setting up business account with one line and transferring over rest of lines once account is activated. Getting SIM card and activating account took less than 24 hours and next day I called Experts (as suggested by Rep) to do the rest of the process. I have repeated my intentions and even walked Expert through T-Mobile Business website to confirm the prices. It took about 45 minutes on the phone to get lines moved over. When everything was set and done, I went to check and to my surprise I have been setup for $150 2 line business unlimited plan + additional $35/line for other 3 lines. I called back and after explaining and holding for 30 minutes received "We can't give you advertised plan". I asked to speak to a supervisor, but supervisor wasn't willing to help. After that I tried another 5 times, but keep getting Central America representatives which were reluctant to help and understand. So at the end I went from having good Personal plan to very horrible business plan. I contacted my rep about it and his response was basically "Unfortunately, the $36 per line price is with a new line promotion. The one line you added would qualify for the discount, but the 4 you are migrating over will not qualify." He (Garrit Enoch) knew I was looking for $36/line plan, but instead of suggesting getting plan with 5 lines right away and requesting phone number transfer he suggested line move. Because ignorant T-Mobile rep like that, I will be switching to another provider as I don't see the point of paying over what other major providers cost and allow T-Mobile mis-advertise their offers in order to lock customers into more expensive plans.
T-Mobile Hotspot Usage Bug with Tidal Streaming
I have been having issues with Tidal streaming on my Samsung S24 since February '24. I have determined that the data that Tidal is using to stream music is being recognized as "hotspot data" by T-Mobile. Each carrier billing cycle the T-Mobile system sends me a message stating I have hit my hotspot data cap. At that time Tidal becomes extremely slow and encounters buffering issues. All of my other applications work perfectly fine, I have unlimited data with my T-Mobile plan (Magenta Max55+), but for some reason, Tidal is using hotspot data or its data usage is being miscategorized as hotspot data. On my phone hotspot data usage reported is 0GB month over month. I never use my hotspot. Something weird is going on here, I am not sure if it is on the Tidal side in how it requests data or on the T-Mobile. I need help in having this issue investigated and escalated to the appropriate parties (Either at Tidal, T-Mobile, or maybe even Samsung). I have attempted to inform T-Mobile but they their phone support seems ill-equipped to handle uncommon technical problems. I am not sure if this will ever be resolved. I suppose in T-mobiles eyes this would be like a "P4" priority. Unless there is some security risk involved I doubt they will care. Here are links showing other customers have experienced similar problems: https://community.t-mobile.com/accounts-services-4/t-mobile-shows-hotspot-data-usage-when-it-is-disabled-in-my-phone-settings-47603https://community.t-mobile.com/plans-features-and-billing-46/why-is-tidal-data-being-recognize-as-hotspot-data-50869?postid=223600#post223600