Discounts for Military & Veterans
Today we celebrate and honor all military veterans that have served in the U.S. Armed Forces. We are proud to support Veterans and their families with our recruiting programs, employee networks and the T-Mobile Magenta Military rate plan. Benefits for Vets. It's tough to truly understand what our veterans and active duty military have been through and thoroughly express how much we appreciate them. T-Mobile shows veterans love the best way we know how: Through our career services, partnerships, and plans. T-Mobile is committed to hiring 10,000 veterans and military spouses by 2023. T-Mobile partners with The Mission Continues, Hiring Our Heros, FourBlock Online, and other organizations that are dedicated to veterans and military. Veterans and active duty military serve us, so we want to return the favor to them. This is a friendly reminder of how we take care of our military customers through plans and services. T-Mobile Military Plans Magenta Military - Giving our military customers unlimited talk, text, and smartphone data on our network at a discounted price! Take advantage of 5G access , Mobile without Borders, with taxes and fees included! Magenta Military Plus - All the benefits of Magenta Military PLUS 20GB of 4G LTE mobile hotspot data, HD streaming, and more. Magenta Military for Business - Unlimited talk, text, and smartphone data on our network for up to 12 lines! Magenta Plus Military for Business - All the benefits of Magenta Military for Business Plus 20GB of 4G LTE mobile hotspot, HD streaming, unlimited in-flight Wi-Fi and more! Show your support Our veterans and active military have a huge place in our hearts. Who's your biggest influence? Who would you like to show love to on Veteran's Day? Reply below and show your support for the veteran or active duty family or friend you have in your life! Durante los períodos de congestión, aquella pequeña fracción de clientes que use más de 50 GB al mes podría notar velocidades reducidas hasta el siguiente ciclo de facturación debido a la priorización de datos. El streaming de video en smartphones/tablets en general es a 480p. El uso en un dispositivo tendrá prioridad sobre el uso a través de la capacidad de enlace, lo que podría brindar velocidades más rápidas al usar los datos en un dispositivo. Qual'g service & capable device req'd. 5G coverage not available in some areas; capable device required. Si bien el acceso a la tecnología 5G no requerirá un plan o función determinados, estos podrían ser necesarios para algunos usos o servicios. El enlace ascendente 5G todavía no está disponible. SeeCoverage details,Terms and Conditions, andOpen Internetinformation for network management details (like video optimization). Presentar verificación para militares de EE. UU. en un plazo de 45 días en my.t-mobile.com/profile; de lo contrario, el plan se convertirá en Magenta o Magenta Plus con un costo adicional de hasta $20 por línea al mes. Military individual must be account holder & account must maintain valid military line. Limited-time offer; subject to change. En tiendas participantes. Podría requerirse aprobación de crédito, depósito y kit básico con tarjeta SIM de $25 o, en tiendas o llamadas a Servicio al Cliente, un cargo de $20 por asistencia para la actualización. No se puede combinar con otras promociones/descuentos y funciones; los clientes actuales que cambian pueden perder ciertos beneficios. Las asignaciones de datos en roaming en EE. UU. y dentro de la red varían: se incluyen 200 MB para roaming en EE. UU. Las funciones de llamadas y textos ilimitados son solo para la comunicación directa entre dos personas; otros servicios (por ejemplo, redes de conferencias, líneas de chat, etc.) podrían tener un costo adicional. Datos de alta velocidad ilimitados solo en EE. UU. En Canadá/México, hasta 5 GB de datos de alta velocidad y luego ilimitados hasta 128 kbps. No disponible para hotspots y otros equipos de datos. Capable device required for some features. AutoPay Pricing for lines 1-8. Sin AutoPago, $5 más/línea. Es posible que no se refleje en la 1.ª factura. Roaming internacional: no destinado al uso internacional prolongado; debe residir en los Estados Unidos y el uso principal debe ser en nuestra red. El dispositivo debe registrarse en nuestra red antes de usarlo en el exterior. El servicio puede suspenderse o restringirse por uso inmoderado de roaming. El uso puede ser gravable en ciertos países. Las llamadas desde países Simple Global, incluidas las llamadas por Wi-Fi, cuestan $.25 por minuto (sin cargo para llamadas Wi-Fi a EE. UU., México y Canadá). Standard speeds approx. 128Kbps without Plus; with Plus approx. 256 Kbps.Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card required for messaging. Magenta Military: Video streams at up to 1.5Mbps. La optimización puede afectar la velocidad de descarga de video; no se aplica a las cargas de videos. For best performance, leave any video streaming applications at their default automatic resolution setting. Netflix:Offer subject to change. Recibe Netflix básico (1 pantalla, un valor de hasta $8.99 al mes) mientras mantengas más de 2 líneas para militares elegibles al corriente. Se puede aplicar un valor a los diferentes planes de streaming de Netflix. No reembolsable ni canjeable por dinero en efectivo. Se puede cancelar Netflix en cualquier momento. Se aplican los términos de uso de Netflix: www.netflix.com/termsofuse. 1 oferta por cuenta de T-Mobile; puede demorar de 1 a 2 ciclos de facturación. Veres.T-Mobile.com/netflix para obtener información adicional. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.Tethering:3GB high-speed data then unlimited on our network at max 3G speeds. Magenta Military Plus:Activation required to deliver video streams at speeds that provideHD videocapability (max 1080p); some content providers may not stream their services in HD. May affect speed of video downloads; does not apply to video uploads.Netflix:Offer subject to change. Recibe Netflix estándar (para 2 pantallas, un valor de hasta $12.99/mes) mientras mantengas más de 2 líneas militares elegibles al corriente. Se puede aplicar un valor a los diferentes planes de streaming de Netflix. No reembolsable ni canjeable por dinero en efectivo. Se puede cancelar Netflix en cualquier momento. Se aplican los términos de uso de Netflix: www.netflix.com/termsofuse. 1 oferta por cuenta de T-Mobile; puede demorar de 1 a 2 ciclos de facturación. Veres.T-Mobile.com/netflix para obtener información adicional. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.Tethering:20GB high-speed data then unlimited on our network at max 3G speeds.Coveragenot available in some areas.Network Management:Service may beslowed, suspended, terminated, or restrictedfor misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. En caso de congestión, la pequeña fracción de clientes que usen >50 GB al mes pueden notar velocidades reducidas hasta el siguiente ciclo de facturación debido a la priorización de datos. El uso en un dispositivo tendrá prioridad sobre el uso a través de la capacidad de enlace, lo que podría brindar velocidades más rápidas al usar los datos en un dispositivo. Detalles en es.T‑Mobile.com/OpenInternet. SeeTerms and Conditions (including arbitration provision)at www.T-Mobile.com for additional information. Magenta Military Plus for Business General Terms: Submit U.S. military verification atmy.t-mobile.com/profile. Limited time offer; subject to change. En tiendas participantes. Puede requerirse una cuenta comercial elegible, aprobación de crédito, un depósito, una tarjeta SIM de $10, y en tiendas y llamadas a Servicio al Cliente, un cargo de $20 por asesoramiento o asistencia para la actualización. No se puede combinar con otras promociones o descuentos y funciones; los clientes actuales que se cambien pueden perder ciertos beneficios. Las asignaciones de datos en roaming en EE. UU. y dentro de la red varían; incluye 200MB de roaming en EE. UU. Las funciones de llamadas y textos ilimitados son solo para la comunicación directa entre dos personas; otros servicios (por ejemplo, redes de conferencias, líneas de chat, etc.) podrían tener un costo adicional. Datos de alta velocidad ilimitados solo en EE. UU. En Canadá/México, hasta 5 GB de datos de alta velocidad y luego ilimitados hasta 256 kbps. No disponible para hotspots y otros dispositivos de datos. Se requiere dispositivo compatible con ciertas funciones. Activation required to deliver video streams at speeds that provide HD video capability (max 1080p); some content providers may not stream their services in HD. Optimization may affect speed of video downloads; does not apply to video uploads. One Netflix or Microsoft 365 subscription benefit per eligible account; subscription switching may be limited.If you choose Netflix, receive Netflix Standard (2-screen, up to $12.99/mo. value). Se requiere cuenta de Netflix y dispositivo compatible. Se puede aplicar un valor a los diferentes planes de streaming de Netflix. No se puede canjear por dinero en efectivo; no se puede intercambiar por suscripciones de regalo de Netflix. Se puede cancelar Netflix en cualquier momento. Se aplican los Términos de uso de Netflix: www.netflix.com/termsofuse. If you chooseMicrosoft 365, contact us to activate one M365 Business Basic license ($6/mo. value) for first line and one M365 Business Standard license ($15/mo. value) for second line (up to 2 lines per account). La activación requiere acceso a Marketplace, un servicio de T-Mobile que ofrece acceso a la plataforma empresa a empresa por Internet de Ingram Micro Inc. para comprar productos y servicios de terceros. El uso de la plataforma y la suscripción están sujetos a las licencias y términos y condiciones correspondientes de terceros, incluidos el Acuerdo con el cliente de Microsoft, disponible en www.microsoft.com/licensing/docs/customeragreement y los términos y condiciones de Marketplace, disponibles en https://us.cloud.im/legal/. No se puede combinar con Netflix por nuestra cuenta, Permiso Familiar ni funciones de bloqueo de contenido; agregar estas funciones hará que se cancele inmediatamente la suscripción a Marketplace sin nuevo aviso. Valorado entre $6 y $21 al mes, según la cantidad de líneas. El valor no se puede canjear por dinero en efectivo ni crédito, ni usarse como parte de pago de otros productos. La cuenta debe permanecer activa y al corriente, de lo contrario, se cancelarán las licencias y no se podrá acceder a la información. El proceso podría demorar 1 o 2 ciclos de facturación. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.Tethering: 20GB high-speed data then unlimited on our network at max 3G speeds. Smartphone usage is prioritized over tethering usage, which may result in higher speeds for data used on smartphones. AutoPay Pricing for lines 1-8. Sin AutoPago, $5 más/línea. Es posible que no se refleje en la 1.ª factura. Roaming internacional: no destinado al uso internacional prolongado; debe residir en los Estados Unidos y el uso principal debe ser en nuestra red. El dispositivo debe registrarse en nuestra red antes de usarlo en el exterior. El servicio puede suspenderse o restringirse por uso inmoderado de roaming. El uso puede ser gravable en ciertos países. Calls from Simple Global countries, including over Wi-Fi, are $.20/min. (no charge for Wi-Fi calls to US, Mexico and Canada); customers on consumer plans (e.g. some sole proprietors) pay an additional $.05/min. Standard speeds approx. 256 Kbps. Coverage not available in some areas; we are not responsible for our partners' networks. Scam Shield: Capable device req'd. Turning on Scam Block might block calls you want; disable any time.Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req'd for messaging.
I have simple choice North America plan and it says talk, text and data up to 5GB is included. When travelling to Canada - do you need to turn on Data Roaming on your device?
I have simple choice North America plan and it says talk, text and data up to 5GB is included. When travelling to Canada - do you need to turn on Data Roaming on your device?
why doesn't T-mobile comply with CTIA code?
After my one year uphill battle with T-Mobile customer service, I have decided to contact someone at the corporate office. While trying to find out who to contact concerning all the lies I was told to get me to switch carriers I found a document from CTIA called "Consumer Code for Wireless Service and saw that in my experience with T-MOBILE they violated everything in code 1 through 7 and possibly code 12 yey I'm expected to keep paying my constantly increasing bill for a duration of 2 years for a contract that I unknowingly entered into by one if their lying sales representatives. Code one states that T-MOBILE is to disclose to the consumer"if a fixed-term contract isrequired and it's duration". I was just told one of my lines gets a free phone. I was also lied to about having service. When I gave the sales rep an address that I spend half the week at I was told "yes! That area has excellent 5G service" . I do not have any service at all in that area or 80% of my drive to that area. This is a violation of code 2. It was several months later after me calling atleast once a week (sometimes more depending if I had service or not) that it was confirmedby customer service that there is no service in that area but I wS in a 2 year contract and since I didn't cancel within 14 days of signing up I am stuck unless I come up with approximately $1000 to pay for the phone. They wouldn't even let me return the phone to get out of the contract. I've never seen this contract. Everything was done over the phone and the liar didn't disclose that information. I wonder if the contract states that T-MOBILE has to provide service for that contract to be valid? I was told lie after lie for months about not having service and I wonder if customer service is coached into telling these lies because I was either told the towers were down until Feb 17 and, ironically, they just so happened to be down in every town I had to drive through. After Feb 17 came and went and I still had no service I was told work began on the towers Feb 17 or I was told (after giving the address) I don't know why you can't use your phone, we are showing excellent 5g coverage in that are. Lie, lie, lie. To add insult to injury, I was told I'd receive a discount because I told the sales rep I was a nurse. I even questioned him saying " nobody ever recognizes nurse and gives us discounts" and his exact words were "well here at T-MOBILE we do". LIE.. I sent in my nursing license verification and for several months I paid around $150 for 3 lines and home internet then my bill shot up to well over $200 and I was told"sorry, nursed donot get discounted rates" and when I'd tell him what I was told they would honor the price I was quotes and they would, until the next bill. My phone bill continues to increase even after dropping a line. I wasn't receiving a discount for 3 lines so it should've gone down but it went up. My bill increased prior to canceling the line which T-Mobile is supposed to tell you about changes in your bill to allow you to cancel. They also violated code 5 which is about disclosures in their advertising. I did the "Keep and switch" and wasn't told I only had 39 days from the day I sign up. Now mind you, the clock starts ticking before you receive new sim cards and before the previous carrier unlocks your phone after you pay it off then it takes a few months to get reimbursed with an online visa that nobody accepts. My question is why am I held accountable and TMobile is not. I am paying a now high price for a service I am not provided. I feel like if I am locked in a contract with them that I was unaware of they should at the very least honor the price I was promised and I feel like when the line was canceled my bill should've decreased further but all I get when I call is "I'm sorry you don't have service". One guy said "atleast you have service half the week"!!!!! I try to get the word out as much as I can about T-MOBILE and their dishonest business practices. I hope to get relief through arbitration or possibly the FCC.
Equipo de Expertos
What happened to my team of experts in Atlanta? I've called customer care FOUR times today, waited between 20-40 minutes each time and all 4 times I have been disconnected because I am in a bad service area. Only one time did I receive a call back and what is worse, each rep (including 2 supervisors) have told me different information; mostly because they all interpret the Englishlanguage a bit different, as well as possess a different knowledge of what is and is not possible. JD Power award for customer support no more. How do I file a formal complaint and speak with a rep in the US?
how do international trip work
Hi! I am going to be going to Korea for the month of july and I am just curious how the service will work. Will I be able to purchase a new sim card that will cover me in Korea? Or would it be easier for me to just get a portable wifi to carry with me while i am there? Thank you to anyone who can help or offer advice!
