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Erinsrn
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Re: need help with contacting TMobile corporate office
Reading these threads I realize I am not alone. T-Mobile told me multiple lies. I have lived up to my end of the contract which I unknowingly entered into. I pay my bill on time every month yet they haven't lived up to anything on their end. That can't be legal. T-Mobile should have to be accountable just like I would be if I stopped paying my bill. I guess nobody has been able to find a way to speak to someone that has the authority to hold them accountable. One thing I think is crazy is they set up a brick and mortor store in a town where the surrounding towns can't get service. I wish I could take them to small claims but I can't afford to.72Visto1like0ComentariosRe: why doesn't T-mobile comply with CTIA code?
One more thing. Their home internet is awful. You can not stay connected to stream and your security cameras and home alarms won't stay connected so they are useless. I had everything stolen from me in July and since my cameras wouldn't stay connected, my cameras didn't show anything.31Visto0likes0Comentarioswhy doesn't T-mobile comply with CTIA code?
After my one year uphill battle with T-Mobile customer service, I have decided to contact someone at the corporate office. While trying to find out who to contact concerning all the lies I was told to get me to switch carriers I found a document from CTIA called "Consumer Code for Wireless Service and saw that in my experience with T-MOBILE they violated everything in code 1 through 7 and possibly code 12 yey I'm expected to keep paying my constantly increasing bill for a duration of 2 years for a contract that I unknowingly entered into by one if their lying sales representatives. Code one states that T-MOBILE is to disclose to the consumer"if a fixed-term contract isrequired and it's duration". I was just told one of my lines gets a free phone. I was also lied to about having service. When I gave the sales rep an address that I spend half the week at I was told "yes! That area has excellent 5G service" . I do not have any service at all in that area or 80% of my drive to that area. This is a violation of code 2. It was several months later after me calling atleast once a week (sometimes more depending if I had service or not) that it was confirmedby customer service that there is no service in that area but I wS in a 2 year contract and since I didn't cancel within 14 days of signing up I am stuck unless I come up with approximately $1000 to pay for the phone. They wouldn't even let me return the phone to get out of the contract. I've never seen this contract. Everything was done over the phone and the liar didn't disclose that information. I wonder if the contract states that T-MOBILE has to provide service for that contract to be valid? I was told lie after lie for months about not having service and I wonder if customer service is coached into telling these lies because I was either told the towers were down until Feb 17 and, ironically, they just so happened to be down in every town I had to drive through. After Feb 17 came and went and I still had no service I was told work began on the towers Feb 17 or I was told (after giving the address) I don't know why you can't use your phone, we are showing excellent 5g coverage in that are. Lie, lie, lie. To add insult to injury, I was told I'd receive a discount because I told the sales rep I was a nurse. I even questioned him saying " nobody ever recognizes nurse and gives us discounts" and his exact words were "well here at T-MOBILE we do". LIE.. I sent in my nursing license verification and for several months I paid around $150 for 3 lines and home internet then my bill shot up to well over $200 and I was told"sorry, nursed donot get discounted rates" and when I'd tell him what I was told they would honor the price I was quotes and they would, until the next bill. My phone bill continues to increase even after dropping a line. I wasn't receiving a discount for 3 lines so it should've gone down but it went up. My bill increased prior to canceling the line which T-Mobile is supposed to tell you about changes in your bill to allow you to cancel. They also violated code 5 which is about disclosures in their advertising. I did the "Keep and switch" and wasn't told I only had 39 days from the day I sign up. Now mind you, the clock starts ticking before you receive new sim cards and before the previous carrier unlocks your phone after you pay it off then it takes a few months to get reimbursed with an online visa that nobody accepts. My question is why am I held accountable and TMobile is not. I am paying a now high price for a service I am not provided. I feel like if I am locked in a contract with them that I was unaware of they should at the very least honor the price I was promised and I feel like when the line was canceled my bill should've decreased further but all I get when I call is "I'm sorry you don't have service". One guy said "atleast you have service half the week"!!!!! I try to get the word out as much as I can about T-MOBILE and their dishonest business practices. I hope to get relief through arbitration or possibly the FCC.Re: has anyone else been scammed by T-Mobile?
Everything I read in the above comments happened to me except I was never told about the trial period. Here are all the things T-Mobile lied to me about which violates atleast 4 of the CTIA codes. I was told my phone bill would be $144 for 3 lines because I would receive the first responders discount. I questioned it because no businesses appreciate nurses and I told him that and his exact words were "here at tmobile we do". I was told one of the lines gets a free upgrade but he didn't tell me that upgrade locked mee into a 2 year contract unless I return the phone in 14 days. I also gave him the address where I stay half the week to make sure I had service there and he said " yes, you will have T-Mobile's excellent 5G service". Not only do I not have ANY service at that location but I don't have service for sn hour of my drive. I called in every day I was at the address that had service and was never told about the right to cancel and return the phone or that I would never have service. Instead I was constantly lied to saying they are working on the tower. I was given the same answer for all the town I went through to get to that location that ironically every tower was down in all those towns as well. Several months into me paying for services I don't receive I spoke with someone that confirmed there is no service out there but to cancel I'd have to pay over $1k for the 'free" phone. My bill is now $100 more and I have no service and some of the things I have been told on my weekly phone calls to T-Mobile are "atleast you have service half the time" or they just say "I'm sorry". I didn't think there could be a carrier worse than the one I switched from but man was I wrong. Atleast I always had service no matter where I was. My question is why do I have to continue fulfilling my obligation when TMobile doesn't have to demonstrate accountability. My next step will be to file a report with the FCC, submit a complaint to the attorney General' office of consumer affairs, and turn them in to the better business bureau. I the company's code of conduct and how they claim to treat is 100% contradictory to reality. I make sure to tell friends and family about my experience with T-Mobile but I am just one person so eventhough I kept a few people from switching and got a few people to switch from Tmobile, it's not enough to make a difference.32Visto9likes0Comentarios