Where is my iPhone 15 Pro Max? - My wife got hers, orded the next day!
Hello T-Mobile and Community! I have an interesting story. I ordered my iPhone 15 ProMax - White from T-mobile on Launch Day (9/15/23 @ 10:30 AM) on my Account. I am still waiting and it says it should be shipped by October 3rd. My wife ordered the SAME EXACT phone the next day (9/16/23 @ 11:30 PM)on her account. She did order a regular sized Proon launch day and then decided she wanted the bigger one, so she reordered the next day. It initially said November delivery. She got her phone on drop day (9/22/23), and I have no updates on my phone. I called T-mobile, and they were like, yeah - no clue, sorry. Same shipping address and everything. It is so frustrating that T-mobile and their system would not fulfill orders in the proper sequence. I am still waiting with no updates and just a "too bad, so sad" from T-mobile.
Did UPS Really lose my package...again!??
About a year ago, I ordered an ipad and never received. I followed up with Tmobile and eventually they cancelled the order and didnt charge me. However, they said, we wont credit your account the next time as if it were my fault. Mind you, the package was never delivered or attempted to be delivered. It never made it out of the UPS warehouse.it was the first time that happened and I've been with tmboile for 10 years. So this week, I order a phone for my daughter online to save $20. I should have ordered in person and paid the damn 20 dollars. The package appears to be in the warehouse for the last two days and still no delivery. I already can imagine how this is going to do and I'm dreading it. What's worse, I probably have to wait a few more days before anyting could be done about it. This is the absolute last time i order online or use UPS. Please switch to a different carrier!
Need to help ASAP with redirecting phone delivery
My phone is scheduled to be delivered today. I ordered a new one because my old one is broken and will not charge, so it is dead and cannot call tmobile. I have to work on-site during the day and can't be home to accept the delivery. I need to have the phone delivered to a UPS store that is nearby. However, tmobile put a restriction so that I can't redirect the package. Why did tmobile do this? I should be able to redirect the package if it makes it easier for me to pick up. I need help redirecting the package so that it does not get sent back. Otherwise, I will be longer without a phone. I feel like I'm in a vicious cycle and tmobile doesn't have a chat feature so that I can resolve the issue online while logged into my tmobile account
