DIGITS App Logs Out Too Frequently
I have the DIGITS app installed on my Windows desktop machine. For a couple months it was letting me go a week or more between log-ins. This week I'm finding it has automatically logged the app out within hours or a day at most. In the past couple days, I've missed EXTREMELY important phone calls and texts that have left one of my kids STRANDED away from home. I RELY on this app to work as advertised -- to deliver text messages and phone calls that might be important.This is the type of app that should just stay logged in for the entire day if not forever since there is no predictability of when a text will be received. (Also, the FEEDBACK link in the DIGITS app and on the DIGITS web page has never worked. Does T-Mobile not want our feedback?!?)
The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches.
The utter and abject failure of my encounter with T- Mobile support of the Cellular option provided by Apple Watches. Original problem: Lost the ability, that originally worked, to make or receive cellular VOICE calls when out of range of cell phone, or when cell phone was turned off….. EVEN THOUGH I was still on the T-Mobile LTE network and had the use of text and GPS. After working with T-Mobile tech, I lost the ability to add a cellular plan to watch (getting Error code 406.) The watch works as normal, when able to go thru the cellular phone. But without being able to use the phone as a conduit, the calls always fail. Apple iPhone 11 Pro Max / Apple Watch Series 7 / All with current software Two hours on the phone with T-Mobile Front end and backend support 4/3 Two hours at a T-Mobile store with representative and backend support 4/4 Two hours at the Apple Store ALL WITH NO ONE WITH ANY CLUE WHAT WAS WRONG Apple sent my Apple Watch off to the regional repair location 4/5 New replacement Apple Watch Series 7 with Cellular received Problem persists on new watch Another 3 hours on phone with T-Mobile backend support New error in addition to old problem T-Mobile error "The maximum number of devices allowed to be paired to this phone has been reached. To continue you will need to unpair a device."Error code 406" T-Mobile representative was unable to figure this out …… Back on the phone to Apple L2/L3support… confirms message is referencing T-Mobile configuration or processes. Another call to T-Mobile T-Mobile backend support unable to make any inroads toward a solution, advised they are sending me out a new cellular phone. My cellular phone has consistently been the only thing working properly, so I am hesitant to change anything with that regard. THIS HAS BEEN AN ABSOLUTE NIGHTMARE. I love Apple products, but their partnership with T-Mobile is a ghastly abomination of inadequate training or processes that are too complicatedfor their employees…. It's been a week since my ordeal began, and there is no end in sight… My advice, STAY AWAY FROM T-MOBILES implementation of the cellular capabilities of Apples watches. DIGITS is a failure, either by complexity, process, or employee training and expertise.
Phone promotions for new watches only
I'm so frustrated with T-Mobile! I have been with this company since 2004 and continue to be punished for being a loyal customer. I have a series 4 watch purchased in 2019 with a line and have been looking for any offer on watches for the last 2 years and the only deals they give are for new lines. It's upsetting because my cellular doesn't even work on my watch anymore like it should and so I'm willing to get a new watch but would like to purchase on a promo. So to do so Ihave to be inconvenienced for 90-days and then add the line back on. I find this upsetting. I've been patient and I just don't feel like TMobile cares about existing customers. It makes me really sadView this encrypted message on your phone?
Recently, whenever my wife sends me a text message, it has started appearing in DIGITS (desktop) as "View this encrypted message on your phone." Why would this have changed? Having to view messages on my phone rather than in DIGITS for me defeats the entire purpose of using DIGITS. (And don't get me started on the inability of DIGITS to receive messages from 'short code' numbers!!!) Messages used to come through as readable from her. She sends them as she always has, though I did get a new phone about a month ago… though I don't see how that would effect the way I see the messages in DIGITS.Data with Paired Digits - Linking two CELL PHONE (NOT A WATCH)
I have been trying (unsuccessfully) to link two cell phones under what I believe is called the Data with Paired Digits plan. Tmo associates have been friendly but completely unable to get this done. It took awhile just to convince some of them that this was a service they offer -- even though right on their website. I am trying to use same phone number on two phones and want to use a second sim -- and not just app and internet to accomplish this. These are two different things -- also hard to find someone at Tmo that understand this distinction. At this point I am almost ready to throw in the towel. Does anyone really understand how this is supposed to work? At this point two lines are somewhat synced. Calls register on phone devices. Texts aren't being mirrored on both devices. I am using pretty modern two android phones with recent android versions. I am using google messages app I have tried turning off RCS on both (which I would rather not do) but that didn't resolve anyway. Anyone know if it is really possible to have a mirror phone that work using this "service"?
How can you get Web based texts on your DIGITS Line?
I am not able to receive any web generated text messages on my DIGITS line any long. I used to be able to. A few versions back it suddenly stopped. This and Tmobile is my business up. How can this be fixed? I can't find any settings for this. HELP!!!
