Customer Service via Phone Only
I'm switching my service over to another provider because T-Mobile coverage in my home city is spotty and inconsistent. I wanted to help y'all out by reporting where the poor coverage is, but you only allow me to contact you via phone call, which is inconvenient as hell. Since you can't be bothered to monitor an email address, I'll just post it here on my way out the door instead of allowing you time to fix your coverage and keep a customer who's been with Sprint and now you for 21 years. Emeryville, California. Particularly in the 65th Street & Shellmound area. You're welcome. Fix your customer service and coverage and I may come back someday.Solved179Visto0likes5ComentariosList of 5G phone offers per the network-wide update from 3G in 2022?
TM sent an email and posted a page <https://www.t-mobile.com/support/coverage/t-mobile-network-evolution> about upgrading or replacing a 3G device, in order to receive a FREE 5G phone, before July 1, 2022. However, neither the email nor the webpage provides a list of all the 5G phones that they are offering. Clicking around anyway leads you to this page <https://my.t-mobile.com/purchase/shop>. However, that page only shows a bunch of price tags; no free 5G phones. Please shed some light? Also, to be sure, do the two words"upgrading" and "replacing" mean exactly the same as "trading in"? Meaning, we have to hand our old phone in to a physical T-Mobile store in order to receive the free 5G phone? Merci!3.7KViews1like6Comentariose-mail to SMS not working from a single server
I am able to successfully send e-mail to SMS from several of my e-mail accounts, save one. Messages are not blocked, at least according to Barracuda Networks SMTP server, which consistently returns "status=sent (250 OK (Allowed))". The message simply vanishes, never to arrive (even after weeks), without even a notification of non-delivery. I have had issues with T-Mobile e-mail to SMS intermittently for years, but this is the first perpetual total loss of messages without any indication why. The problem is easily reproducible; it happens every time. I have tried prepending a "1" and a "+1" to the address, as in +1<T-Mobile-USA-number>@tmomail.net but neither makes any difference. Has anyone had this problem and, if so, how did you solve it? Thanks very much in advance.364Visto0likes1Comentario