Tag:"email" | Comunidad de T-Mobile

where is my email
HELP Since October 17, I can no longer view my email on my Apple SE. What’s wrong?
Solved
helpless_Pat
6 months ago Place Apple
402Views
0likes
5Comments
Comcast email on T-Mobile home internet
As a long time Comcast customer, we recently decided to give T-Mobile Home Internet a try. It has been a really good experience and we are happy with our switch, except that we cannot get our Comcast email clients to work with the T-Mobile Home internet now. Here are the details. During the 2-week TM HINT trial, everything worked great. We could access Comcast email from Laptop clients (Outlook 365), Samsung Android email clients, and a Gmail app set-up as a Comcast email client. The day we cancelled Comcast, the clients stopped syncing. I’ve checked and double checked the IMAP incoming and outgoing settings, disabled Two Step Authentication on Comcast and just about everything else I’ve found on the interwebs. If I connect to any other network (even my T-Mobile phone hotspot), all of the Comcast email clients work fine. And I can access my Comcast email from the website when connected to my TM HINT. Anyone else run into this issue and found a resolution? Thanks in advance.
WHA
10 months ago Place Solución de problemas
1.5KViews
0likes
10Comments
TMobile Assigned IP Blacklisted
My emails are constantly unable to be sent using TMobile’s service. As soon as I swap over to a different hotspot I am able to send them without any issues. When I am on TMobile’s service, I get the following email response: Action: failed Final-Recipient: rfc822;*My Email Here* Status: 5.0.0 Remote-MTA: dns; eig-east.smtp.a.cloudfilter.net Diagnostic-Code: smtp; 550 172.56.52.208 is listed on Cloudmark CSI-Global. Please visit https://csi.cloudmark.com/en/reset?ip=172.56.52.208 AUP#BL I was told by my email service provider that it was an issue with that local IP being blacklisted. What can I do here?
brandon1122
2 years ago Place Solución de problemas
395Views
1like
4Comments
TMobile Engineer / Operations Support - TMO blocking email to text from sendgrid seriously impacting business
Hi, Tmobile just recently changed protocol about 10 days ago. We are an answering service and we’ve been seeing the majority of our messages to doctors, business owners, etc being blocked from Tmobile. Sendgrid is showing that Tmobile is blocking the messages in an effort to cut down on spam. All of our messages are legitimate. Sendgrid is trying to push us to using Twilio’s Text to Text API (which I suspect is because Sendgrid was bought out by Twilio and trying to get us to pay an arm and a leg for per text messaging rates). I need to reach out to t-mobile to determine how all of our messages can be added to a whitelist. Blocking our legitimate messages to our customers because they originate from email instead of text to text is seriously impacting our business and we need to find a work around for this asap. That or our only immediate solution will be to tell hundreds of t-mobile uses to switch carriers. I need to get a phone number or email to someone that has the authority to help with this issue - someone w/ TMobile’s engineer team - is there someone who can point me in the right direction on who to reach out to. The general TMO support line has been no help despite multiple calls and multiple messages that have amounted to - “don’t call us, we’ll call you...” and we have yet to hear ANYTHING back after a week and a half!
letsgowolfpack
2 years ago Place Devices & Orders
429Views
2likes
1Comment
Did T-mobile stop offering voicemail to email?
I've had voicemail to email for years with T-mobile. It became unreliable about a year ago, and I recently opened a trouble ticket. Now I can only get voicemail to text, which is unacceptable. There is no option in my account for voicemail to email. Trouble Ticket # 76224582 is still unresolved. Anyone else experiencing a similar fiasco?
JohnPrandomuser
2 years ago Place Accounts & Services
68Views
0likes
0Comments
Customer Service via Phone Only
I’m switching my service over to another provider because T-Mobile coverage in my home city is spotty and inconsistent. I wanted to help y’all out by reporting where the poor coverage is, but you only allow me to contact you via phone call, which is inconvenient as hell. Since you can’t be bothered to monitor an email address, I’ll just post it here on my way out the door instead of allowing you time to fix your coverage and keep a customer who’s been with Sprint and now you for 21 years. Emeryville, California. Particularly in the 65th Street & Shellmound area. You’re welcome. Fix your customer service and coverage and I may come back someday.
Solved
cfrydlewicz
2 years ago Place Coverage & Signal
323Views
0likes
5Comments
Sending E-mail SMS to T-Mobile Phone
Hey there! My name is James, let me start with the summarized version of the issues: When sending a message from Gmail to a phone number **********@tmomail.com, the message successfully reaches the phone when that address is entered into the "To" or "Cc" field of the email, but the message is blocked when it is entered into the Bcc field. I tried this on multiple carriers and it seems that T-Mobile is the only one with an issue. Now for a more in depth explanation. I am currently testing to see if a Gmail account could be used as a quick alternative Mass Notification System for my company. I used my own cell and a few co-workers cells in the test, my own is T-Mobile and the others were AT&T and Verizon. When I sent the message from Gmail to the respective phone numbers, it reached everyone, but I had entered the addresses into the "To" field on the email. For obvious privacy and security reasons, its preferred to enter them into the "Bcc" field of the email, that way not everyone sees all of the numbers. T-Mobile was the only carrier that I tested that blocked the message, only when sent it the Bcc field, it worked from the same Gmail address when sent in both the To and Cc fields. I am wondering if this is a known issue or if there is anyway around this, such as sending the email from a different provider, or changing something in the email or possibly making a business account with Gmail. Thank you for reading and responding to this! The message I get back is as follows: Your message to **********@tmomail.net has been blocked. See technical details below for more information. The response was: 550 permanent failure for one or more recipients (**********@tmomail.net:blocked) Final-Recipient: rfc822; **********@tmomail.net Action: failed Status: 5.0.0 Remote-MTA: dns; d79033b.ess.barracudanetworks.com. (209.222.83.70, the server for the domain tmomail.net.) Diagnostic-Code: smtp; 550 permanent failure for one or more recipients (**********@tmomail.net:blocked)
Solved
magenta4469737
3 years ago Place Accounts & Services
86KViews
1like
20Comments
How to delete T-Mobile account or reach support from outside USA?
Good evening, in May, I spent a few weeks in the US and used a T-Mobile prepaid eSIM, which I deleted afterwards from my phone. However, I keep receiving emails from T-Mobile that my service is about to expire if I don’t refill my prepaid account. The problem is, I cannot log into my account to delete my T-Mobile ID, as the website requests my (now non-existing) US telephone number. Furthermore, there seems to be no way to reach customer support by email. Has anyone an idea how I may get rid of my T-Mobile account/ID? Thank you very much! Alex
athenon
3 years ago Place Accounts & Services
727Views
0likes
2Comments
Mail FIle Size Limits
Senders trying to send me jpg attachments via email are getting return messages saying file is too large. What are the max attachment file sizes for email?
jog
3 years ago Place Solución de problemas
261Views
0likes
1Comment
List of 5G phone offers per the network-wide update from 3G in 2022?
TM sent an email and posted a page <https://www.t-mobile.com/support/coverage/t-mobile-network-evolution> about upgrading or replacing a 3G device, in order to receive a FREE 5G phone, before July 1, 2022. However, neither the email nor the webpage provides a list of all the 5G phones that they are offering. Clicking around anyway leads you to this page <https://my.t-mobile.com/purchase/shop>. However, that page only shows a bunch of price tags; no free 5G phones. Please shed some light? Also, to be sure, do the two words “upgrading” and “replacing” mean exactly the same as “trading in”? Meaning, we have to hand our old phone in to a physical T-Mobile store in order to receive the free 5G phone? Merci!
QuinN96
3 years ago Place Coverage & Signal
4KViews
1like
6Comments