Forum Discussion
How to delete T-Mobile account or reach support from outside USA?
Good evening,
in May, I spent a few weeks in the US and used a T-Mobile prepaid eSIM, which I deleted afterwards from my phone.
However, I keep receiving emails from T-Mobile that my service is about to expire if I don't refill my prepaid account. The problem is, I cannot log into my account to delete my T-Mobile ID, as the website requests my (now non-existing) US telephone number.
Furthermore, there seems to be no way to reach customer support by email. Has anyone an idea how I may get rid of my T-Mobile account/ID? Thank you very much!
Alex
Per Tmobile website for contacting support outside of US:
Nuestro número de Servicio al cliente
Seguiremos estando aquí mientras viajas y prometemos no envidiarte mucho tus aventuras internacionales. Para llamarnos:
- From your mobile device, dial +1-505-998-3793. No te cobraremos nada por esta llamada, sin importar donde estés. Guarda este número en la lista de contactos de tu teléfono para marcarlo rápida y fácilmente cuando estés fuera.
- From a landline (long-distance fees may apply), dial the International Direct Dialing (IDD) prefix for the country you're in, followed by 1-505-998-3793.
Your account is canceled as long as you didn't sign up for autopay. Tmobile is just letting you know you can reclaim the phone number before it's released back into the mumber pool.
