Forum Discussion
Customer Service via Phone Only
I'm switching my service over to another provider because T-Mobile coverage in my home city is spotty and inconsistent. I wanted to help y'all out by reporting where the poor coverage is, but you only allow me to contact you via phone call, which is inconvenient as hell. Since you can't be bothered to monitor an email address, I'll just post it here on my way out the door instead of allowing you time to fix your coverage y keep a customer who’s been with Sprint and now you for 21 years.
Emeryville, California. Particularly in the 65th Street & Shellmound area. You’re welcome. Fix your customer service and coverage and I may come back someday.
If available it pops up.
It's for verification that it's you that's cancelling the account. I had to do it with Sprint and Verizon when I canceled.
There's other ways to contact Tmobile support. There's live chat or using messenger on one of Tmobile's social media platforms like Facebook or Twitter.
I'm not using social media and there is no chat option on their Contact Customer Service page.
If available it pops up.
Thanks for the info. It helps for situations when that’s available.
I still feel they need an email option of some kind. And I don't like that canceling service still requires a phone call.
