TMobile Engineer / Operations Support - TMO blocking email to text from sendgrid seriously impacting business
Hi, Tmobile just recently changed protocol about 10 days ago. We are an answering service and we've been seeing the majority of our messages to doctors, business owners, etc being blocked from Tmobile. Sendgrid is showing that Tmobile is blocking the messages in an effort to cut down on spam. All of our messages are legitimate. Sendgrid is trying to push us to using Twilio's Text to Text API (which I suspect is because Sendgrid was bought out by Twilio and trying to get us to pay an arm and a leg for per text messaging rates). I need to reach out to t-mobile to determine how all of our messages can be added to a whitelist. Blocking our legitimate messages to our customers because they originate from email instead of text to text is seriously impacting our business and we need to find a work around for this asap. That or our only immediate solution will be to tell hundreds of t-mobile uses to switch carriers. I need to get a phone number or email to someone that has the authority to help with this issue - someone w/ TMobile's engineer team - is there someone who can point me in the right direction on who to reach out to. The general TMO support line has been no help despite multiple calls and multiple messages that have amounted to - "don't call us, we'll call you..." and we have yet to hear ANYTHING back after a week and a half!
CONTACTOS
I've had this phone, REVVL V+ 5g with TMobile because of the Sprint merger. I have had NOTHING but problems with the service AND the phone. #1 The day I got the phone, my contact were in it. Now, three to four times per day, a contact will just drop out of my contact list….GONE. I keep addresses, all of the info I can get, in with each contact. Now I have no number, name, address, nothing. Why is this happening? #2 VOICEMAIL - Someone will leave me a voicemail three days ago, and wouldn't ya k now it, there it is, three days later, popping up on my screen. I've lost a job interview because of this shit. #3 QUIT HOW DO I GIVE YOU YOUR PIECE OF JUNK PHONE BACK AND CHANGE MY PHONE NUMBER TO ANOTHER SERVICE...IMMEDIATELY? The phone was supposed to be free, so don't try and charge me for them (we got four).I've tried contacting TMobile about all of these issues, and, well, they don't know a freakin thing about fixing any of it either, Imagine that. Please contact me immediately...I am on the account...Angela S McClellan 500 E 50th St Loveland CO 80538, 928-303-8253, pwobbles@gmail.com. This entire catastrophe needs to be rectified now,.
List of 5G phone offers per the network-wide update from 3G in 2022?
TM sent an email and posted a page <https://www.t-mobile.com/support/coverage/t-mobile-network-evolution> about upgrading or replacing a 3G device, in order to receive a FREE 5G phone, before July 1, 2022. However, neither the email nor the webpage provides a list of all the 5G phones that they are offering. Clicking around anyway leads you to this page <https://my.t-mobile.com/purchase/shop>. However, that page only shows a bunch of price tags; no free 5G phones. Please shed some light? Also, to be sure, do the two words"upgrading" and "replacing" mean exactly the same as "trading in"? Meaning, we have to hand our old phone in to a physical T-Mobile store in order to receive the free 5G phone? Merci!
TMobile Assigned IP Blacklisted
My emails are constantly unable to be sent using TMobile's service. As soon as I swap over to a different hotspot I am able to send them without any issues. When I am on TMobile's service, I get the following email response: Action: failed Final-Recipient: rfc822;*My Email Here* Status: 5.0.0 Remote-MTA: dns; eig-east.smtp.a.cloudfilter.net Diagnostic-Code: smtp; 550 172.56.52.208 is listed on Cloudmark CSI-Global. Please visit https://csi.cloudmark.com/en/reset?ip=172.56.52.208 AUP#BL I was told by my email service provider that it was an issue with that local IP being blacklisted. What can I do here?