How Many Others Were Lied to About Your EBB Eligibility
I'm curious how many other customers were lied to by T-Mobile's customer service about your eligibility for the FCC's Emergency Broadband Benefit. I was told, as of this writing, that if you open a NEW T-Mobile Home Internet Plan, you can receive the EBB pending approval through the FCC. This is a LIE. After dozens of emails, calls, and complaints spanning over a month, I was told by the Office of the President of T-Mobile that you may receive EBB only if your plan was active prior to March 10th. You will NOT find this information publicly listed on any of T-Mobile's website. However, even with this March 10th cutoff date in mind, if you call and ask customer service about opening a NEW account, you will be lied to and told you can receive EBB. Buyer beware. Even after reporting this to the FCC and making it known to T-Mobile's upper management, this lie is still being spread and causing customers to sign up with the false belief they will receive a monthly discount. Call customer service and check yourself. As of this writing, you will be lied to. This is not the customer service representative's fault. T-Mobile's management is refusing to fix a problem they are now very, very aware of. @tmo_adam_c@tmo_adam_m@tmo_alexis_p@tmo_mike_c@tmo_amanda@tmo_amandac@tmo_andrew_b@tmo_ben_m@tmo_brandy@tmo_brian_k@tmo_caton@tmo_ian
TMobile Internet Gateway throttled
Hello, I have TMobiles"unlimited" home internet gateway. Speeds are clearly being throttled, or at least we are experience slow/unusable speeds during the day time. 1-2MBps. At night, were well over 75mbps. Is it possible there is an issue with my specific service? My understanding is that there was no throttling with their internet service, and am afraid I was bait and switched. I've used 3rd party TMobile 4G internet SIM cards in the past and have not had this issue...so "network" coverage doesnt make sense as the fault.