ACP (EBB) Benefit Program Refund - FCC
Anyone receive an ACP Equipment credit back from T-Mobile for participating in the ACP/EBB fed program for the equipment piece of it at all?! I just realized I never have and I'm pretty sure the feds paid T-Mobile for each of us that borrowed against that with T-Mobile& those who were approved for a benefit amt up to $100 or something like that. Well I just realized I never rec'd any credits or ACP monetary benefits back for equip that I recently paid off. I was billed by T-Mobile for the last 2+ years every month for a tablet that never worked right to begin with & wasn't at all what I ordered but i ended up paying close to $200 for a low end non working tablet & never once rec'd a credit this whole time for the equipment benefit part & thot we were supposed to right?! I could be incorrect here but fig id better double check see if I should've gone maybe to a diff website or something to get reimbursed for that. Thanks for the help and ur time!ACP (EBB) Benefit Program Refund - FCC
Anyone receive an ACP Equipment credit back from T-Mobile for participating in the ACP/EBB fed program for the equipment piece of it at all?! I just realized I never have and I'm pretty sure the feds paid T-Mobile for each of us that borrowed against that with T-Mobile& those who were approved for a benefit amt up to $100 or something like that. Well I just realized I never rec'd any credits or ACP monetary benefits back for equip that I recently paid off. I was billed by T-Mobile for the last 2+ years every month for a tablet that never worked right to begin with & wasn't at all what I ordered but i ended up paying close to $200 for a low end non working tablet & never once rec'd a credit this whole time for the equipment benefit part & thot we were supposed to right?! I could be incorrect here but fig id better double check see if I should've gone maybe to a diff website or something to get reimbursed for that. Thanks for the help and ur time!TMobile Internet Gateway throttled
Hello, I have TMobiles"unlimited" home internet gateway. Speeds are clearly being throttled, or at least we are experience slow/unusable speeds during the day time. 1-2MBps. At night, were well over 75mbps. Is it possible there is an issue with my specific service? My understanding is that there was no throttling with their internet service, and am afraid I was bait and switched. I've used 3rd party TMobile 4G internet SIM cards in the past and have not had this issue...so "network" coverage doesnt make sense as the fault.
How Many Others Were Lied to About Your EBB Eligibility
I'm curious how many other customers were lied to by T-Mobile's customer service about your eligibility for the FCC's Emergency Broadband Benefit. I was told, as of this writing, that if you open a NEW T-Mobile Home Internet Plan, you can receive the EBB pending approval through the FCC. This is a LIE. After dozens of emails, calls, and complaints spanning over a month, I was told by the Office of the President of T-Mobile that you may receive EBB only if your plan was active prior to March 10th. You will NOT find this information publicly listed on any of T-Mobile's website. However, even with this March 10th cutoff date in mind, if you call and ask customer service about opening a NEW account, you will be lied to and told you can receive EBB. Buyer beware. Even after reporting this to the FCC and making it known to T-Mobile's upper management, this lie is still being spread and causing customers to sign up with the false belief they will receive a monthly discount. Call customer service and check yourself. As of this writing, you will be lied to. This is not the customer service representative's fault. T-Mobile's management is refusing to fix a problem they are now very, very aware of. @tmo_adam_c@tmo_adam_m@tmo_alexis_p@tmo_mike_c@tmo_amanda@tmo_amandac@tmo_andrew_b@tmo_ben_m@tmo_brandy@tmo_brian_k@tmo_caton@tmo_ian