Bill constantly wrong
Does anyone else have a problem with their bill constantly wrong? My bill has been higher since I switched and it keeps going up with no explanation.. I called in and had the upper mangers say that they would correct the issue and still nothing. They even have it in their computers what it is suppose to be and it always too much.. Is this a common bait and switch with T mobile where they hope you get tired of calling in to deal with incorrect billing tactics? Any help is appreciated.
Rep promised T-mobile broke the promise.
I have been with Sprint, now T-Mobile since 2001.. 22 years.. 264 payments. Last month I made ZERO phone calls. T-Mobile has texted and called like a crackhead needing a fix because I didn't pay my bill last month. (due to a family emergency too sad to talk about here) On Sunday when talking to a rep and explaining everything and how the old and new bill will be payed in full on 8/5/2023 he apologized, reflected back that I was a long time customer and that I don't use my phone. He told me not too worry about my account being suspended and that he would write our conversation in the notes. Today T-Mobile suspended my account. Broke the promise they made and ultimately made me feel very lucky communicating thru apps and not relying on the promises, business sense, common sense or customer loyalty of T-Mobile. I luckily have a huge online following and this is very educational content for my followers and with a U.S. Congressman in the family, I've learned to give him the facts and be patient.
en_vivo
T-Mobile Plan I signed up for was $116.95 a Month. Breakdown as Follows: Dec. 18, 2022 $ 116.96 Account bill is due $425.95 and all my lines weresuspended 6 hours ago!!!!! Jan. 18, 2023 116.95 T-Mobile do not have Representatives or anyone who knows what's happening Feb. 18, 2023 116.95 in the account. T-Mobile do not have an email support or chat support nor Mar. 18,2023 116.95 anyone who can fix the problem or find a solution for the problem or activate Apr. 18, 2023 116.95 my lines as I do not have past balance based on my calculations. ----------- Total $ 584.75 Payments made and received 02/03/2023 $ 51.70 Like what most T-Mobile Customers says: T-Mobile gets customers money 02/05/2023 51.70 and then make website where T-Mobile Customers help each other 02/19/2023 155.11 while T-Mobile Staffs, Representatives, Supervisors and Managers 03/09/2023 133.00 getting their 8 hours dailyand going home happy without assisting any 04/03/2023 124.40 Customers who are having issues or at least reply to any of our concerns 04/10/2023 10.00 on this website. If anyone can explain why I have above amount due will be lovely. 04/10/2023 1.60 I am so Sorry to you All that are having a horrible experience with T-Mobile 04/10/2023 62.00 and hopefully somewhere somehow someone will be able to assist All of us on our 04/10/2023 35.26 Concerns. I do not know how T-Mobile employees can go home and have the time ---------- of their lives and still have a good sleep knowing the fact that their customers are Total $ 624.77 are struggling and suffering. T-Mobile Staff and Representatives: You All are getting a full pay check so PLEASE be a human being who have a heart and be considerate enough to at least assist your Customers that are suffering with their issues, complains and concerns.
Fraudulent activity on my account, empty promises from Rep's, and no resolution so far.
Someoneactivated a sim card on my account and made calls originating from Jordan outgoing to different countries in that region. I am in the US and I only have one activated phone. This had to be a Tmobile employee because who else would have access to my account? I have called customer service several times and I am getting empty promises and lies from the Tmobile Rep's. I was told that a Fraud Claim was filed on my behalf and that was a lie. I was also told by another rep that I would receive a call back from a manager to help me rectify the situation and that was also a lie. T mobile needs to do better!
T-Mobile Experts and Management have lied to me and I do not know what to do next.
I have been contacting T-Mobile since December 2021 about a promotion that is not being honored and T-Mobile acknowledgedfault on their part and they stated it will be fixed on next billing. It's never fixed and I was told by Ash that I would get a follow-up call on 1/17 never did, Steven said he would call me back in 24/48 hours on 4/5 never happened and now I am being told to hold on and no one ever comes back and I stay hanging. Any advise on how to proceed?