phone receives prison call but cannot fully connect.
My Pixel 7 is fully up to date, Scam Block is OFF,, I have restarted the phone dozens of times, cleared the phone cache, everything suggested. To accept a Securus phone call you have to press 1 to connect the call after a certain amount of seconds. The call will come into my phone but when I press 1 nothing happens. Repeatedly. I have tried EVERY SUGGESTION I HAVE READ to get it to connect, and my keypad works in the middle of other calls, just not from the prison. It started after I downloaded the Securus app to my phone, but I realized this and uninstalled it cleared cache and restarted my phone. The only thing I can think is that the calls recently have been coming in through a tablet.
When I press 1 to accept nothing happens
I get a call from a friend in PA state prison. There are many times the call comes through and when I hit 1 to accept the call nothing happens. It wont allow the call to come through. But then on some days it will accept the call. I have restarted my phone and I still can't get the system to recognize I hit 1 to accept. WTF and why is it only sometimes. my friend thinks I'm ignoring him!