Why is it so difficult to redeem the Keep and Switch Promo?
9 times out of 10 when I go tohttps://www.switch2t-mobile.com/either the site is down for maintenance, Ican't log in (get some message about "sorry our wires are crossed..") or after I enter my phone number I get some bogus message like "Sorry, there was an issue while processing your request." or "you are not eligible for Carrier Freedom" (I'm entering my info in the Keep and Switch field). After I finally got in several weeks ago and submitted my claims, two of them were denied for no apparent reason. After an hour of chat and on the phone with support they acknowledged that this was a mistake and corrected it. Fast forward to today when I get a text that "we've corrected your Switcher reimbursement ammount.." And I can't get anywhere on thehttps://www.switch2t-mobile.com/ site. Am I on the wrong page? I feel like T-Mobile is intentionally making this challenging. That or whoever is managing this site is completely incompetent.
Where is my carrier freedom reimbursement????
I submitted my request for reimbursement on March 29, it shows as approved, but today is May 2nd and I have heard NOTHING about where the money is. I've called multiple times, I've checked the website multiple times, and all I'm told is "you'll get a text message when it's ready". Right now I'm on hold yet again with the reimbursement department, who never answers. I now owe Verizon over $500 that is past due, all because I'm waiting for T Mobile to provide what was promised. Does anyone have any idea how I can get this resolved?switching from old LG to old Samsung...
My LG G7Thinq is dying. I got my wife a new S22 and I am going to take over her S8. I like having the SD card slot and HP jack as I am a music junkie. I know I can move the SIM card over. Can I use Smart Switch to mover over the apps and data or do it thru Google Restore. I have read different articles but none that seem to address exactly what i want to do and exactly how sequentially? I am not totally clueless but I dont want to lose stuff either and in the past I just let the store guys handle it...FAILURE of www.switch2t-mobile.com "Keep and Switch" defaults to "Carrier Freedom"
"Keep and Switch" link keeps defaulting back to "Carrier Freedom" Can the IT experts at T-Mobile fix this issue, as will not let me submit the promotion. I have tried all chrome, edge, and internet explorer. Same error occurs each time. "Sorry, you're not eligible for T-Mobile Carrier Freedom" is the error when selecting "Keep and Switch" www-switch2t-mobile-com
