Inconsistent Texting
Thank you for your help in advance! Majority of my texting works, however a percentage- maybe 5-10% are not sending out and also not returning. I'm on android- this is occurring with both android and iphone users leading me to believe it's the phone or T Mobile/sprint Phone is galaxy s20- I've noticed texting doesn't work properly when my storage space gets full, it currently is at 97% so it's not full. This has been going on and off for months and has caused a lot of issues as it effects my business in negative ways, usually with people thinking I've ignored them or they've ignored me. Any help and concrete answer would be amazing. I had someone on tech support try to fix it with me before but it hasn't worked or did and the issue has recurred. It's hard to test as it works majority of the time. ¡Gracias!
Incoming calls sent to voicemail
I've been with TM a loooooooong time. This is the first time I've ever been dissatisfied with the service. Calls go to VM w/no ring or vibration. Can't text any of my contacts. I changed the default setting of "Use wifi if cellular not available" to "Wifi Only". Had my husband call me…BINGO. That means it's the CARRIER signal that's the problem. Spoke w/techs a couple of times and they said the problem was a tower being worked on, give it about 72 hours…3 days came and went and the problems were still there. They're doing nothing but blowing air up my skirt. They suggested I get another phone. A friend of mine is upgrading hers and will be giving me her A21. Once I get that set up, we'll see if the problem was really my "old phone". GRRRRR.
Sporadically missed texts/calls + "Not registered in network" + Terrible Support = Severe Problems
Problem My phone is sporadically unable to receive text messages and phone calls (appears out of network for the sender/caller) even in the areas with great signal reception. When the phone is in that state, I am also unable to text and make calls: a "Not registered in network" message appears.The internet connection does not disappear.I can even be watching a video in great quality using my mobile internet, while for someone who triestext/call me, I appear out-of-network. Restarting my phone,fully recovers the ability to call and text. I evenreceive SOME missed text messages that were sent to me while I appeared "offline" often in messed up order andminutes apart. However, some of the texts never reach me which makes things even more confusing. I can't tell for sure what triggers this state, however, I noticed that it happens more often when I drive around the city. The critical issue is that even when I hold my phone in my handactively using internet and watching videos, I haveabsolutely no indication that my phone is unreachable by people until I try to call or text. Since I don't frequently initiate calls and texts, I realized that I sometimesended up with days of a "disconnected" phone. While most of my communication goes through internet, those less frequent, butmost important new personal and professional connections happen via phone calls and texting. It's just recently I realized that over the course of several months if not years multiple miscommunication issues I had with important people were caused by this 'auto-ghosting feature' T-Mobile effectively enabled for me without asking or informing me. Please see "Problem Severity" below. I suspect that it might be related to the fact that my phone does not support 5G andto the Voice over LTE feature T-Mobile introduced some time ago. I do NOT need 5G at this point, the internet speed is satisfactory. My phone is a factory unlocked Samsung Galaxy A8 (2018) SM-A530F/DS purchased from the Samsung store onAmazon in Sep 2018. T-Mobile Supportwas Terrible First, I brought my phone to several T-Mobile offices in Boston area. No 'expert' there was able to find the cause of the problem or fix it. Then I called the officialT-Mobile tech support phone number,took time to explain my problem, they said a more tech-savvy engineer will reach me out within 72h (!). And they simply haven't. Problem Severity Thisis a very serious problem. As I am discovering now, it has affected my personal and professional relationships over the course of months if not years. For people who tryto communicate with me, it appears as if I am ghosting them. From my side, it appears that people ghost me.: They try to call me and they know I am home, but I appear out of network as if I blocked them or turned off my phone They send a text message and it never reaches me. I expect a text message from them, never receive it, and forced to think negatively about the person At this point, given that my issuewas not even addressed by tech support,I am consideringlegal options to solve this problem.It's not that T-Mobile was just unable to deliver the service defined in thecontract, the service effectively imposed majordamages on me, including damages to and loss of professional, financial and personal relationship opportunities.I am in the processof collectingrecords andwitnesses to support my claims in case of apotential legal action.
Are You Kidding?
I've had Tmobile internet for nearly two years and made the switch and addedphone lines a couple weeks ago. My question is: Am I the only one who feels like it was HUGE mistake leaving Verizon to come to Tmobile?I've lost so many troubling amounts oftime and money in the last two months because of Tmobile that it makes my head spin. After wasting more than a day while they tried to figure out how to port my home and business phone numbers over. Now, even though I've been complaining to tech support and a handful of Tmobile team members and supervisors that my modem is broken, they've continued to blown me off (never a decision to replace the modem) as a result I just lost $1000 (add it to the list) while trading on the market only to have the modem freeze up (literally for the hundredth time) rightwhile my stock was tanking. So Ithought I'd see who else is getting the cold shoulder from Tmobile besides me. This financial loss was completely avoidable had one of the 5 people I complained about my modem to had cared enough to do anything about it. Add that to the losses due to my businesses bottom line by not having a phone system that fully worked for a couple of days AND having to close my doors to drive to multiple Tmobile stores to try to get a working phone number,it adds up to one big pile of.. regret. What have I done? Anyone have the phone number for Verizon? Yep Crickets... They could even tell me hiw to do a return so Im not holdong my bresth for getting the modem back to them. Then again its pretty.much a boat anchor now. Just to be clear for when they want to say I don't have a good enoughsignal for my modem, it worked great for more than a yearuntil it didn't. And now I'm paying the price once again for what seems to be a lack of responsibility totheir customers. A novel concdpt I admit. I need a new modem by tomorrowor anexit strategy to end this madness because this isn't world class customer support as expected by any stretch. To be fair some of the folks I spoke with did seem to want to help but they just didn't know how. Somehow keeping me on the phone for 5 hours was supposed to do something to fix the issues? It took a smart young man at the Covington Tmobile store (that I drove to) to do what a team of others could not. Provide a functioning phone line. I wonder what he knows about modems? Guess I'll be shutting down the shop again to try to fix this thing on my own.
Using ProtonVPN with T-Mobile App on iPhone
Iswitched toT-Mobile yesterday. All my apps work fine on the T-Mobile network with ProtonVPN except their own T-Mobile App. Whether the phone is on WiFi or not, the T-Mobile App spits out an error message at login like "Sorry, something went wrong." But when I disconnect the VPN, the app works. Never had that problem accessing my previous provider appon VPN. Why with T-Mobile?
¿Cómo?
I am unable to use my service when I am not on wifi. An eSim has been installed and everything and I cannot make or receive calls outside of my home. When I am traveling I cannot even use Google maps. Nothing has been done about this and now I just received a bill... how do you expect me to pay for a service I am not even receiving?
HTTPS Verification only failing on mobile data
So basically, about a week ago I stopped being able to use a lot of social media sites, as well as a lot of just general websites. I thought it was the phone, until I got home and it worked just fine. I was looking into every single one of these sites and apps, and they all required https verification So basically my mobile data wont allow me to verify on these. There are no account blocks, I've cleared that up already, and fiddling around with settings, both by me and one of the store clerks achieved nothing. I've already reset the phone and no results. Please help
The 5gUC "upgrade" bricks my iPhone 12 Pro
T-mobile just "upgraded" towers in my area to carry signals as 5gUC but whenever my phone switches from 5g to 5gUC, the data gets bricked. My family has four T-mobile iPhones, from the 12 Pro through the new 14, and this is affecting ALL of our iPhones. When we are on 5gUC, we can't text, can't download pictures or video, can't upload anything at all, and cannot open apps. NOTHING works on 5gUC on any of our iPhones except the phone calling feature. That'd be fine if I was paying for a landline phone, but these are iPhones! Come on, T-mobile! I spent well over an hour on the phone with T-mobile tech support on Wednesday, and they had me go into settings and "reset iPhone," then "reset network settings," and supposedly they were fine-tuning something on their end with a supervisor assisting to "fix" the issue with 5gUC. This made things better for one day, then today (two days later) the 5gUC bricked all our phones again. Hey T-mobile, if you rolled out something that doesn't work, FIX IT! And no, the solution is not to send your customers back to 2019 LTE only service when we are paying for 5G capability. Turn off the 5gUC features on your towers and go back to the 5G service that worked before the UC"upgrade" until you have the problems ironed out. Quit compromising service with a clearly botched upgrade. T-mobile tech support had me use my Verizon cell phone from my work for most of the hour long call with their tech support…because my T-mobile service wasn't working… I'm starting to think that's significant in some way….
No cell phone service in New Port Richey Fl 34654
I have been on the phone with Sprint/T-Mobile customer service, technical support, and hung up on or can't hear me during conversations with them for the last two days. As soon as I hit my neighborhood area I have no cell service nor can I get Internet on my cell phone. I've been told the tower is down for the last two days and nobody has an explanation or a timeframe of when it will be fixed except ASAP. This is very frustrating and I am one day away from dropping this company and going to Verizon. This is unacceptable my husband has lost multiple leads for his business due to this . I need an answer right now of when my service will have more than one bar located on my phone. I can't even openan appor listen to music on my phone when I take my dog for a walk and that is unacceptable I am furious right now. The only way I can do anything is if I'm on Wi-FiI pay way too much money on auto pay every month to go through this. I have done everything the technical help department has asked to no avail. So this must be issues with the tower.Has anyone else in this area has these issues? I need THE Sprint/T-Mobileto respond today and NOT FROM INDIA, MEXICO, OR ANY OTHER COUNTRY BESIDES THE US.
