How to file a complain if hand research team takes over a month to complete invistagation on two lost phones?
It’s been over a month since we have filed a claim that the two phones that we ordered were not delivered and the hand research team still have our claim in queue!! We have spoken to supervisors many times, they all say that should only take a weekand they promise that they will get this resolved forus butthe claim doesn’t go anywhere. we have lost trust in tech support and would like to know how to file a complain.
T-Mobile has Disappointed me beyond belief.
It all starts on March 21st when I decided to upgrade my phone online. The following day on March 22nd the phone got a notification that it was lost stolen or damaged which honestly didn't even surprise me so I call on March 23rd after giving it a full day top settle and see if they would find it or anything like that (They didn't). So when I called The Lady and I and her supervisor work it out to refund me my 962$ for the phone and bill me on my next cycle for the phone we just made an order for…. Sure enough that phone goes missing with no tracking number or anything and was supposed to be here next day ( The 24th) but it wasn't so i called again on the 26th and we made a new order and everything and finally on the 27th i have the phone in the wrong color completely got white and asked for black and my money is still not in my account after being told it would take at most 7 days to get this refund and its been 8 now. calling is useless since the entire team is braindead. now in the process of returning this new phone since its the wrong color and leaving T-Mobile for good. shit company can't believe its actually T-Mobile I'm dealing with…. (I also work from home using my phone and my old one is giving issues so I've been temporarily out of work during this 8 day process thatshould've taken 2-3 days. Update: got off the phone with a supervisor that literally raised their voice at me and refused to tell me where my money is at or why its taking so long I'm only met with hostility and them talking about this device that was lost on the 22nd on a already new phone like I have the phone already I'm just asking where the refund is at so I can pay for this phone that I'mholding and I get 0 answers. I can't believe this is a multi million dollar company and so far 7 "Experts" and 4 "Supervisors" and now 1 "Expert" from the refund dept. thing has all been unable to tell me whats going on with my money.
had enough
I left xfinity cause they were robbing me blind tripple bills every month. Get tmobile since i have them for my business phones , and yep being robbed again every month. This time its paying for service im not recieving but half the time. Router keeps loosing signal, takes hrs to get it back, my entire house runs online tvs ,cameras, garage door opener, even my dogs food dishes. I litterally have to reset 15 devices 2 to 3 times a day over this crap. There customer service is 0 help. Looks like its back to xfinity since i told the last person i talked to that what tmobile is doing is a crime charging for services they cannot provide. That there are 10a of thousands tired of it and said i guess i should just go back to xfinity and be robbed for services im at least getting. His answrr was yup you should and hung up. F tmobe they are about to loose my business from private account to my business accounts. Listo