Feedback/rate poor supporr
Hello. I just recieved some of the worst support I've ever had from this company. normally its alright and helpful at times but this time I was completely let down by expectations. A month ago I asked for help repairing my phone, It broke AGAIN shortly after its repair even though it hasn't been dropped and has a case protecting it. I had to pay 200 dollars to get it fixed. I was told by support they would try to get it fixed for free since its unreasonable to have somehow had the screen glitch or chip despite paying to repair it.I was then informed that for some reason I had lost my insurance awhile ago which may have helped reduce the cost,and was never notified despite them saying they did via text, and that they can't give it back to me now Juanita failed to properly solve any of my issues and thensent me back to my day with a final somewhat rude messageand I couldn't leave any feedback. Im unsure what to do besides post on here now and hope I can get some kind of help, or at least leave info for the poor support I received from Juanita
coutomer service is terrible where is MY Region
the fact that the team that you all have in the Philippines have a communication barrier that it's so hard to talk to them and we get frustrated and they tell us about there whole life of living poor and have to pay for all there family members wife in-laws and it’s so hard for themand it's a poor country that's why T-Mobile is there also a supervisor has or had control over my phone and would turn it off every time at 2:00 like shut it down and I have there names there real names they gave me fake names also promised me free phones and are over charging me why why are they doing this I can't connect to anybody in the USA even tho I live in California it's upsetting I’m also disabled that I need this phone to get ahold of my nurses asap and I’m also so scared of my phone being with T-Mobile for 12 years I have never felt so scared and so afraid and frustrated in my life what do I do T-Mobile contact me asap please or please someone help I don’t know what to do