WORST PHONE COMPANY IVE EVER DEALT W I WISH I HAD NEVER SWITCHED FROM CRICKET WIRELESS
I got ripped offand promised things to make up for it but no one I talk to seems to be able to help or follow through w anything. I am not very tech savvy so I relied on the lady helping me start up w t mobile and she told my the phone she reccomended was just as good as my I phone. OH MY GOSH ITS NOT EVEN CLOSE. its freezes, and glitches, doesn't pick up what I say when I use the talk to text, (I AM DYSLEXIC SO TALK TO TEXT AND THE PHONE READING THINGS TO ME IS VERY IMPORTANT) IT does not recognize my face or fingerprint. I tried to explain that I am dyslexic and all they could say was "I am sorry that is frustrating but to bad."When I tried to take the phone back and explained that I was sold a phone on false pretenses they said too bad. I called in and someone aid they would make up for it by waiving the dep for an i phone no matter what the next person I was sent to said that person was wrong and that I was too new to get a smaller depositso I am stuck w a crap phone that I have to use the hot spot for so I can just use my old I phone. So now I have to carry 2 phones in order to have 1 properly working phone. Oh and I am a nurse and it says they offer front line worker discounts but only for EMTs and firemen.I WISH I NEVER SWITCHED FROM CRICKET WIRELESS.I never had an issue w them and my bill never went up once in 12 years and so far in the 3months ive been w T Mobile its gone up $40. T MOBILE DOES NOT HELP ITS CUSTOMERS AT ALL AND THEY DONT CARE IF THEY RIP YOU OFF AND THEY DONT CARE WHAT ANOTHER EMPLOYEE PROMISES YOU
Feedback/rate poor supporr
Hello. I just recieved some of the worst support I've ever had from this company. normally its alright and helpful at times but this time I was completely let down by expectations. A month ago I asked for help repairing my phone, It broke AGAIN shortly after its repair even though it hasn't been dropped and has a case protecting it. I had to pay 200 dollars to get it fixed. I was told by support they would try to get it fixed for free since its unreasonable to have somehow had the screen glitch or chip despite paying to repair it.I was then informed that for some reason I had lost my insurance awhile ago which may have helped reduce the cost,and was never notified despite them saying they did via text, and that they can't give it back to me now Juanita failed to properly solve any of my issues and thensent me back to my day with a final somewhat rude messageand I couldn't leave any feedback. Im unsure what to do besides post on here now and hope I can get some kind of help, or at least leave info for the poor support I received from Juanita
How do i get US based support?
T-Mobile support has become an absolute joke. Their slogan of "no jumping from agent to agent" is an outright lie. The overseas call center doesn't know how to use the tools, cannot understand simple English and incompetent is an understatement. Thereappears to be no one working in the US anymore and I cannot even get a straight answer on what my payoff is to transfer to another carrier.Switching from Verizon to TMobile was a terrible decision!
Deceived by TMobile and now they will not honor it. Bought a new phone while with Verizon and then months later decided to switch my family over to TMobile to save some money. TMobile acted like bringing my device over from Verizon would be a non-issue. Immediately, after transferring to the TMobile network, my text messages began failing to send. After 4 different calls with tech support, 4 times of resetting my phone to default factory mode (then reinstalling all apps and going through my healthcare organizations security to have several work apps readded to my device)and having to make two trips to the TMobile store (40 minute drive each way), my phone is still having text messages fail to send. I have zero issues with the phone, it is in perfect condition and operates flawlessly. However, TMobile's solution to this is that I need to buy a new $900 device. How about 'No!'. I just bought a new phone a year ago for $900 and that phone had zero issues on the Verizon network. TMobile guaranteed me that I could bring my phone over with me. Now that's it's not working as I was told, now they backtrack and say, "well we do have some issues with Verizon phones and typically it is with text messages or data issues". So you are aware that this is an issue yet did not mention it to me as a possible problem and now you want me to buy a new phone from you. What a gimmick!! The issue is on the TMobileside, it's theirnetwork, they should be responsible for replacing my device since you told me that mine would work!! If they had been upfront about known issues with Verizon devices I would have reconsidered making the transfer to TMobile, which I guarantee is exactly why they did not disclose this information. For me, the $20/month savings between the TMobile and Verizon bills was not worth this hassle! I will be continuing to share this experience with multiple outlets.
T mobile charging
Just got off a call from customer service where the guysaid we didn't charge you an extra 9 dollars that's just the equipment bill. OK except yea they did. They charged an extra 9.85 plus .30 subtracted the 9 later but still left the 1.15 extra charge. Which isn't a great amount but it's just so sketchy sincerely its about the principle. Dude was gaslighting me and I decided because this phone call took almost a half an hour to answer a billing question with being put on hold for probably about10 minutes, that quite simply he will never be able to help so i said thank you and good bye. I sometimes wonder if I should employ my father's method for getting clear information which is be blunt to the point of rudeness and hang up without saying thanks with recalling as long as it takes to get someone actually competent. The equipment cost btw is 8.25. They also separated the overall charge 4 times. I can understand 1 split bc I had suspended the linefor 2 months before reactivation but not this weird micro charging. I'm thoroughly sick of tmobile customer service. I've only ever had one nice experience which was when basically nothing was required of them (minus this one in person place that shut down probably because they didnt pull predatory practices), the rest has been like dealing with con artists or people who only read off of cards.
Even if its their fault you owe them $$
Since there is no way to leave a review for their terrible customer service I'll just have to tell my experience on here. This does not concern T-Mobile stores, they are great there!!! This is solely about the customer service line that I'm forced to call cause the store can't do everything. Every month it is a different issue, every month I'm having to pay extra. First I went to the store to upgrade phones the rep let us know we've been overpaying for the past 6/7 months he fixes it so the line is now correct but since I didn't notice and THOUGHT my account was correct because I believed T-Mobile customer service employees knew how to do their job it's my fault for not reporting it and was only refunded a smidgen of what I actually overpaid. My bad for trusting the company trained their employees right. Then my bill comes out like normal yet I have a late fee because they chose to only to take a certain amount and not the entire thing the month before- this may have been a glitch in their system but the glitch is my fault because regardless I still have to pay the late fee because that makes sense. The lady tells me my next bill will 270 on the app it showed 292 I call AGAIN, asking why she said that and why my app is showing different. WELL you know how it was my fault the system glitched I have a late fee on my next bill for $7. These people can't even do math, 270+7 somehow equals 290. I tell the girl that doesn't make sense she says well don't forget about taxes. But then your bills after are 270… tell me how anything they say actually makes sense or has logic??!? If anyone knows of a carrier that has actual good customer service please let me know I would love to not have to deal with T-Mobile anymorecoutomer service is terrible where is MY Region
the fact that the team that you all have in the Philippines have a communication barrier that it's so hard to talk to them and we get frustrated and they tell us about there whole life of living poor and have to pay for all there family members wife in-laws and it’s so hard for themand it's a poor country that's why T-Mobile is there also a supervisor has or had control over my phone and would turn it off every time at 2:00 like shut it down and I have there names there real names they gave me fake names also promised me free phones and are over charging me why why are they doing this I can't connect to anybody in the USA even tho I live in California it's upsetting I’m also disabled that I need this phone to get ahold of my nurses asap and I’m also so scared of my phone being with T-Mobile for 12 years I have never felt so scared and so afraid and frustrated in my life what do I do T-Mobile contact me asap please or please someone help I don’t know what to doSimply poor customer service .
Short version…. upgraded my daughters phone ,from a Iphone 13 to the 15pro. Told it would take 2 to 3 billing cycle to receive credit on my bill. Started in 12/23. In 01/24 never received shipping label for phone return so called again and was issued an apology and it would be taken care of. Now it is 03/24 nothing . Called today and now being told it has been 45 days and they can not issue any type of refund or credit. Mike P. (#MTCR1652) a supervisor told me may i should sell it to a family member to be compensated. How crazy ….I have been a customer for 8 years and this is there response . I followed the procedure and called back several times.I have nevermissed a payment and have always enjoyed the service and product...keep in mindit is only about $100. trade in value. Sad …. I wish they never changed from Sprint. It is not about the money completelybut also morality and integrity issue !
Network has become unusable, and no one will help...
I used to have an amazing experience with 200MB or better download speeds over the last couple of years on T-Mobile in my NYC apartment. As an employee and ex-employee I have continued to promote T-Mobile to my friends and family. A couple of months ago, something changed. I show 5 bars of 5G and 5 bars of 4G service back and forth, but there arepractically zero services. The internet if I can even get it to register with a speed test, is 1 MB download speed at best - It's unusable, and phone calls connect, but the other party can't hear most of what I'm saying most of the time. This is on multiple lines on my account in my location and on my wife's phone on her own account also at this location. The issue is all around my neighborhood - approximately a2-3 block radius in every direction. Even my brother has these issues when he comes to visit. Something has changed on the network - not sure if it's 2 towers competing or what… Multiple calls to care and they keep troubleshooting my phone and sending resets to it. They're not listening to me when I tell them it's multiple lines on multiple accounts. They asked me to factory reset my phone (more than once) and like an idiot, I complied with these requests. Considering it's on multiple lines, and only an issue at my home leads me to the conclusion that it is NOT an issue with my Galaxy S22 Ultra, or my wifes iPhone 12+, or my LG V60+ or my brothers Pixel 7, or my Galaxy Watch 5 (with plan). Still, every call ends up with the same troubleshooting. They asked me if I have wifi and if I can connect to it. I said yes - my wifi works great. WiFi calling does NOT work any better though. And, I pay for phone service with high-speed data so I don't have to use my home WiFi. Still, I tried but no dice with making calls over WiFi calling. I finally grudgingly threatened to port out, and they instantly put me in touch with the next level of tech support. After an hour of rehashing everything, they opened up 2 network tickets. One for me, one for my wife. I haven't heard a peep from anyone, and the service is still unusable. So, what are my next steps? It's not just my home, so others must have complained in this area.
