Forum Discussion

auterikson's avatar
auterikson
Newbie Caller
Hace 3 meses

partially blind and dyslexic and sold a phone that was supposed to have facial recognition and the ability to read to me not even close and t mobile wont make it right

the last person I spoke to who was completely disregarding the fact that I was promised a phone w the features I need for my safety and daily life I am partially blind and dyslexic and need facial recognition and voice recognition so I can navigate my phone. I have to ride the bus every day and I live and work in an area thats not the safest and they still dont care

  • I work with assistive technology and clients.  Most devices have accessibility features that just need to be enabled.  Face Unlock has to be setup and speech needs to be enabled.  What level you expect of the technology to do what you want it to do and what it can do, can sometimes be very different.  What device were you sold?  

  • syaoran's avatar
    syaoran
    Transmission Titan

    I work with assistive technology and clients.  Most devices have accessibility features that just need to be enabled.  Face Unlock has to be setup and speech needs to be enabled.  What level you expect of the technology to do what you want it to do and what it can do, can sometimes be very different.  What device were you sold?  

  • I tried to attach the conversation I had w the last t mobile rep I spoke to but it is too long-I wish I could let you all see what she said and how she kept sending me pictures that I told her I could not see very well because I am partially blind and thats the problem but i was told to bad on making it right