How do i get US based support?

I have made and received 40+ calls in the last 10 days alone between 6am and 5pm PST and every single one of them has been overseas support.

The mobile app chat is also overseas support at all hours of the day.

I am so sick and tired of dealing with the philippines you can't even imagine.  They do not know what they are talking about first off.  Second off their way of resolving is by making you wait pretending they are doing something, pretending they have the answer and repeating it over and over until you hand up, and the last my favorite they talk and talk and explain and explain for so long that you just give up.  All those have happened to me.  With Amazon too.  These companies should no longer be allowed to sell in the U.S if they cannot offer one of the most essential pillars of a company such as customer support?  This was argueing with me trying to tell me how I get billed retro-actively which is fine thats what happens.  I got billed on April 15th for my March to April Bill.  The problem was that it was more than double.  I asked her why was I billed so much?  I had pay already for the March bill so what the heck.  So she kept repeating and changing it up between oh because you are paying for april to march and she would switch to oh you are paying for feb to april.  Get it?  Get it?  She would say.  I was going to say yea i get that……… use your imagination on the rest.  Its not their fault though,  They are poorly trained, poorly paid, and for someone who has lived abroad for years at a time, I can say with absolute confidence that work ethic is not the as good anywhere as here.  They make billions of dollars but are too cheap to for U.S based customer support.  Well  T-Mobile or should I say Telekom(their real name german company) and Like Schwarzenegger said "I wont be back". 

ditto on all foreign support complaints, 1am CST and you STILL get stuck with the ill-mannered creeps from phillipines...just brutal

It’s a dam shame! and I hear you loud and Clear

I had a very nice chat the other day with a Philippines-based agent, Areen. I asked if she was in Birmingham. She was just that good.  

Also, if you look at the pictures they have of their staff in the U.S its the same 6 people in all pictures if you look around.  They say they are customer focused and bla bla bla and they won awards for it.  Well I highly doubt that.  They may have won awards in the past for customer support but not anymore.  T-Mobile should get out of the U.S and move to the Philippines with their service.  I mean if they are too cheap to pay U.S salaries why should we stay with them?  Just to get even more pissed off after a long work day having to deal with Timothy or Cynthia who has an accent thicker .  Each time I call and demand they give me their real name not this fake pretending crap.  Its so stupid.  I mean seriously T-Mobile thinks we are that dumb to believe that Robert Reagan(I spoke to one of those too) from customer support who cant pronounce my name Bob is in america.  the company that is.  

Tmobile is a joke.

CAcustomer wrote:

T-Mobile support has become an absolute joke.  Their slogan of "no jumping from agent to agent" is an outright lie.  The overseas call center doesn't know how to use the tools, cannot understand simple English and incompetent is an understatement.  There appears to be no one working in the US anymore and I cannot even get a straight answer on what my payoff is to transfer to another carrier.

This is something I'd pay for. Two weeks ago I called and got the Manila call center and spoke with an agent who was acting very immature and or under the influence. He was also flirting with me instead of doing his job.  I wanted an unused line cancelled and after 20 minutes of being told this call centers favorite line "just bear with me" my transactions was not completed.  I then asked for a supervisor and dealt with another "10 minutes" of laughing at me" I asked to be transferred to the US and the rep hung up. Later he cancelled my primary line.  After the call it took another hour to get my phone line correct. 
 

I would not recommend T-mobile and I will likely soon switch to Verizon

You can't call tech support and it take less than 2 hours to do anything. They'll thank you a thousand times for waiting and being a t-mobile customer instead of fixing anything. 

Been a customer over 16 yrs.  .

It is A JOKE 30 CALLS. Each one went.overseas. Each call took well over an hour  or 2 and both the agent and the supervisor were based in the Phillipines 

No training

Hard to understand 

Waste time. Going jn circles  Agents and supervisors reading a script of:

 I understand.

Bear with me 

So sorry. We are help to solve.

Gracias por tu paciencia 

Give me a chance 

Followed by long hold.

Back to the same script.

Zilch nothing gets done and then they say they will accelerate the ticket and you will get a call back next day.

So the Next day at the end if the night you call and the same thing happens .

We now are in our 6 night doing the same …

Disgraceful . 

Past 2  years noticed T- Mobile does something unethical and completely illegal.

If you purchase your phone unlocked  not from them but when you register it on one of yourT- Mobile  lines, even though they have the EMi # and you take the phone to a T-mobile store for   SiM and registeration. . Later on you realize the phone is  listed  as a lower model phone with lower memory and a way lesser value phone frankly listed as your phone ! . 

In this case they had my phone lthat is  a Samsung ultra S22  completely different as a Lower Model IPhone !!!! ..  in one place in their records for  Trade in was registered as IPHONE and in my own acct it  The galaxy Ultra 22  phone but instead of 512 MB they had it as 128 MB ...Kid You Not. 

You would think this would bean easy breezy fix in light of Samsung assuring them my phone and The EMI # .. NOPE their mistake . T-Mobile's mistake,  fault . AND then I have to be punished with this abysmal customer Service ...