How do i get US based support?

I remember back in the 90s Sprint had the absolute worst group of idiots working customer service.  It cost them dearly as everyone jumped ship. Now Tmo is doing the same crap. If you're lucky enough to get a US based expert when you call, stuff gets done immediately and with no errors. If however you get the Philippine, just hang up and call again. It's what I used to do with Sprint also....just hung up until the person answering didn't sound like they were talking from a jail cell. Tmo is crazy inexpensive and so I guess unless I'm willing to pay the Verizon tax, I'll just keep calling back until a US "expert" answers. Everything has a price. 

Agreed no one has time to keep calling numerous times and hoping to get a US call center.

I was forced to call at least 30 times-- and each time the Phillipines-- because the matter has to be taken care and still 3 weeks later it has not …

Migration is the only option

GT555 wrote:

Been a customer over 16 yrs.  .

It is A JOKE 30 CALLS. Each one went.overseas. Each call took well over an hour  or 2 and both the agent and the supervisor were based in the Phillipines 

No training

Hard to understand 

Waste time. Going jn circles  Agents and supervisors reading a script of:

 I understand.

Bear with me 

So sorry. We are help to solve.

Gracias por tu paciencia 

Give me a chance 

Followed by long hold.

Back to the same script.

Zilch nothing gets done and then they say they will accelerate the ticket and you will get a call back next day.

So the Next day at the end if the night you call and the same thing happens .

We now are in our 6 night doing the same …

Disgraceful . 

Past 2  years noticed T- Mobile does something unethical and completely illegal.

If you purchase your phone unlocked  not from them but when you register it on one of yourT- Mobile  lines, even though they have the EMi # and you take the phone to a T-mobile store for   SiM and registeration. . Later on you realize the phone is  listed  as a lower model phone with lower memory and a way lesser value phone frankly listed as your phone ! . 

In this case they had my phone lthat is  a Samsung ultra S22  completely different as a Lower Model IPhone !!!! ..  in one place in their records for  Trade in was registered as IPHONE and in my own acct it  The galaxy Ultra 22  phone but instead of 512 MB they had it as 128 MB ...Kid You Not. 

You would think this would bean easy breezy fix in light of Samsung assuring them my phone and The EMI # .. NOPE their mistake . T-Mobile's mistake,  fault . AND then I have to be punished with this abysmal customer Service ...

I totally agree!! I’m going to contact the Better Business Bureau 

Agree, the overseas call centers are a nightmare Philippine or India -- they like to talk and read from the script and talk talk. I think they get pay by the minute on the phone or can get pay by the hours or the duration of conversation.

I wish they get pay by the COMPLETE job they done, not talking on the phone of duration.

BRING BACK US customer service T-mobile!!!!

BRING BACK US customer service T-mobile!!!!

BRING BACK US customer service T-mobile!!!!

Ahh and my post wont even post as they have to be varified by moderators.  Boooohoooo.  

It happens everytime i call or chat with support.  After 15 years of being with t-mobile even while in europe(whom by way deal with their own support people) I am done.  Today was the last chance to help me.  I spent over an hour on chats with Sue Storm from Malaysia of god knows where only to tell me to do what i have already explained to her i have done in regards to setting up Digits and then to tell me that she needs to transfer me to technical support.  Even though she was technical support.  This company takes all Americans for idiots i can only assume, as they think that giving Deepak Chopra an English name will mask the fact that a. He doesnt know anything and b. Tony Stark has an accent thicker Putin on Steroids.  I am so disappinted.  I have never lost complete faith in a company before and its insane to think that if i have a problem with my service i know it will never get fixed because there are 0 employees that know anything about what they do.  I'm going to start advertising on all social media accounts and all other means of public information let people know what a joke this company is and that they shouldn't sign up with him. I would rather pay double what I am paying now to have good customer service and be able to have my problems resolved instead of talking to people that think that the solution to fixing text message errors is telling you a story about how time travel is relative when it comes to quantum mechanics and the theory on work drives. Because that's what customer support does when you call T-Mobile they'll keep you on the phone for hours until you just hang out because he can't deal with them anymore.

it is horrible! im dealing with this right now too.

I described my issue times to multiple agents and supervisors based in the Philippines, but none of them fully understood my issue, which it was complex. They didn't understand the nuances of my issue and kept asking me simple yes/no questions that had nothing to do with my issue. Time invested 33 minutes. A US-based rep could have understood and answered my question in a tenth of that time.

How can a company like T-Mobile afford to not offer native English support for more complex issues?

on phillipine customer support for an hour. she keeps babbling about warranty.

2nd phone i’ve received in 3 weeks, and she keeps saying “its out of warranty” i received the second phone yesterday, how can it be out warranty? .They DO NOT UNDERSTAND ENGLISH.

1 hour until she actually attempted to fix the phone, and only AFTER I told her that.

TMOBILE customer support is THE WORST

The Customer Service Overseas SUCKS!

I am going to another carrier! I have been with T-Mobile for 12+ years, as a Business Customer, at times with 21+ phone lines!  I do not have time to call multiple times a week, in hopes to receive American support, my staff does NOT have that time either!  I honestly feel that I would be happier at Cricket!