Forum Discussion
How do i get US based support?
T-Mobile support has become an absolute joke. Their slogan of "no jumping from agent to agent" is an outright lie. The overseas call center doesn't know how to use the tools, cannot understand simp...
I described my issue times to multiple agents and supervisors based in the Philippines, but none of them fully understood my issue, which it was complex. They didn't understand the nuances of my issue and kept asking me simple yes/no questions that had nothing to do with my issue. Time invested 33 minutes. A US-based rep could have understood and answered my question in a tenth of that time.
How can a company like T-Mobile afford to not offer native English support for more complex issues?
