How do i get US based support?

CAcustomer wrote:

T-Mobile support has become an absolute joke.  Their slogan of "no jumping from agent to agent" is an outright lie.  The overseas call center doesn't know how to use the tools, cannot understand simple English and incompetent is an understatement.  There appears to be no one working in the US anymore and I cannot even get a straight answer on what my payoff is to transfer to another carrier.

This is something I'd pay for. Two weeks ago I called and got the Manila call center and spoke with an agent who was acting very immature and or under the influence. He was also flirting with me instead of doing his job.  I wanted an unused line cancelled and after 20 minutes of being told this call centers favorite line "just bear with me" my transactions was not completed.  I then asked for a supervisor and dealt with another "10 minutes" of laughing at me" I asked to be transferred to the US and the rep hung up. Later he cancelled my primary line.  After the call it took another hour to get my phone line correct. 
 

I would not recommend T-mobile and I will likely soon switch to Verizon