T-Mobile's Alarming Changes to Legacy Sprint Plans
Hey everyone, I wanted to bring up an issue I've been facing with my legacy Sprint plan and the recent changes to the included services. As of September 1, 2023, I received notice that the TIDAL music service, which was originally part of my legacy Sprint plan, has been discontinued. Unfortunately, this isn't the first time T-Mobile has made changes to services associated with legacy Sprint accounts. Just earlier this year, on April 1, 2023, they also discontinued the "Amazon Prime on us" service for some legacy Sprint plans, without providing any suitable alternatives for either Amazon Prime or TIDAL music. I reached out to T-Mobile's customer support about the loss of my TIDAL music service, and their proposed solution is to offer me a one-year free Pandora subscription. However, comparing Pandora to TIDAL music is like comparing apples to oranges, given the significant difference in quality and features. To make matters worse, the proposed solution includes a one-year free subscription followed by a requirement to pay for it afterward. I've spent quite a few hours on the phone with customer service, and it's been frustrating trying to find a better solution. I'm seriously considering seeking legal advice at this point to determine whether the discontinuation of services like TIDAL music and Amazon Prime is grounds for a class action lawsuit or if it raises questions about the merger agreement that was put in place. I'd appreciate any advice or input from those who may have experienced similar issues or have knowledge in this area. Has anyone else faced a similar situation, and if so, how did you resolve it? Thanks in advance for any help or insights you can provide. --- Source: Amazon Prime | Sprint Support TIDAL offer ending | Asistencia de T-Mobile
T-Mobile Hotspot Usage Bug with Tidal Streaming
I have been having issues with Tidal streaming on my Samsung S24 since February '24. I have determined that the data that Tidal is using to stream music is being recognized as "hotspot data" by T-Mobile. Each carrier billing cycle the T-Mobile system sends me a message stating I have hit my hotspot data cap. At that time Tidal becomes extremely slow and encounters buffering issues. All of my other applications work perfectly fine, I have unlimited data with my T-Mobile plan (Magenta Max55+), but for some reason, Tidal is using hotspot data or its data usage is being miscategorized as hotspot data. On my phone hotspot data usage reported is 0GB month over month. I never use my hotspot. Something weird is going on here, I am not sure if it is on the Tidal side in how it requests data or on the T-Mobile. I need help in having this issue investigated and escalated to the appropriate parties (Either at Tidal, T-Mobile, or maybe even Samsung). I have attempted to inform T-Mobile but they their phone support seems ill-equipped to handle uncommon technical problems. I am not sure if this will ever be resolved. I suppose in T-mobiles eyes this would be like a "P4" priority. Unless there is some security risk involved I doubt they will care. Here are links showing other customers have experienced similar problems: https://community.t-mobile.com/accounts-services-4/t-mobile-shows-hotspot-data-usage-when-it-is-disabled-in-my-phone-settings-47603https://community.t-mobile.com/plans-features-and-billing-46/why-is-tidal-data-being-recognize-as-hotspot-data-50869?postid=223600#post223600Hotspot Usage when Not using Hotspot | Tidal running slow
I wanted to share my experience in case others are facing a similar issue: I received a new Samsung S24 in February. Since then, I've been receiving notifications about exceeding my hotspot data usage, even though the hotspot is turned off. This seemed strange. I reported this to T-Mobile support, but they kept pointing to their system showing I was using hotspot data and advised me to turn it off. Additionally, I use Tidal for music streaming. Recently, I've been unable to stream music using mobile data as it was extremely slow or wouldn't load at all. Today, after receiving another hotspot usage message (indicating I exceeded the 5GB cap without using the hotspot), I noticed my Tidal streaming stopped working on mobile data this billing cycle. I checked my phone's data usage, and it showed Tidal had used over 5GB of mobile data-the exact amount as the hotspot data cap. It seems T-Mobile's system was misreporting Tidal's mobile data usage as hotspot data. I tried explaining this to support, but they didn't acknowledge it. They reset the network connection to my phone, which seemed to resolve the issue. I suspect this problem might be related to T-Mobile's "Music Freedom" feature included in my plan, which is supposed to prioritize or differently handle music streaming traffic.
Why is Tidal data being recognize as hotspot data?
Hi! I've called support a few times about this, and they opened a ticket with a higher level tech support. Basically, what is happening is that data for my Tidal music app is being counted against my Hotspot data and then I'm being rate limited when I hit the monthly limit. It is a pain. I have the Magenta MAX plan, if that matters. I've followed the basic trouble shooting via T-Mobile support to reset my network settings. Tech support said that the data usage is showing up as hotspot usage "in one system but not another," and that's why they opened a ticket. I have heard back from tech support regarding the status of the ticket and they say there is "no provisioning errors" on the backend. Anyways, I want to be able to use Tidal with my unlimited data and not have it count again my hotspot allotment. And, I've verified that no external device is connected via the Wi-Fi hotspot. The hotspot feature has been off all month. I've also cleared the cache/local data, uninstalled the app, and reinstalled it, and it is still rate limited. Anyone have any ideas or suggestions? ¡Gracias!
Original Tidal Username - How to get it or get back to Tidal account after switching phones?
Came from Sprint with 5 lines. Had the Tidal account Sprint provided for free and my daughter used it heavily. She created many many playlists that are dear to her. She had done the initial set up via Sprint and was working great for many years. She never created a Tidal username and password when she was prompted. The app just worked on her phone based on the original set up through Sprint. She just got a new iPhone and did a back up and restore. Unfortunately the Tidal account had her logged out. She did not have any information on how to log back in because as a user her account was set up through Sprint, and she never updated the account with an email and password. Now she cannot get into her account, thinks she has lost all of her playlists built up over many years (having a meltdown). Tidal tech support said if we can provide the original username of the account they can help get her connected to her account again. How can you get that original username if this was part of the original Sprint set up? Anybody know or been through this? I called T-Mobile customer support. I had a discussion, and was on hold alot, and it seemed like the person I was speaking with understood, but I am not sure. He said he has to send this information to the back office and they may be able to provide you a link to get back to the account. Don't know if that is a thing or not. I would appreciate anyone's help or insight.