International roaming blocked permenantly by the system when the international pass is still valid
I bought a 30-day international pass for a 3-week business travel in Asia. 2 weeks in I received a text message from T-Mobile saying that myprimary usage in the last several months has been international which is against their terms. As a result I'll lose all the international data when my pass is expired. I did travel a lot for work this year, but I used local wifi most of the time so that I didn't use muchroaming data from theinternational pass. So I called the customer service for explanation but they can't really help. I've been a long time T-Mobile user and have been traveling a lot internationallyfor work for the last couple years. Such thing has never happened to me even when I was abroad for 6 months in a row. On the day my pass expired, I did loseall the international data which essentially turned my phone into a deadbrick withoutwifi. It was super annoying and I called T-Mobile multiple times during my travel but none of them can solve the problem including the supervisor. Today I got confirmation from anotherso-called supervisor who said there's nothing they can do to change it. Basically blaming me for traveling too much! I have to travel abroad again for work in 3 weeks. Since they are incapable ofsolvingthe problem, that means they're telling me they don't want my business. So I'm going to have to switch, but if you also travel overseasa lot like me, I'd strongly advise you to avoidT-Mobile at all cost if you don't want to feellost and have unnecessary troubles whenyou're abroad.
slow data, dropped calls, service unavailable
Start off by saying TMobile sucks. Switched from Verizon Samsung S8 to Tmobile Samsung 20 5G. 1 ST WEEK. Minor network issues, just thought it was trying to see my usage. 2nd week, went back to Costco t-mobile hub for Failed to send text messages and slow!! Speeds. The reset network settings. 4th week. Returned back to Costco for same issues. They game me new Sim cards 6th week. Called t-mobile service, they said 5G doesn't work in Los Angeles, hmm. To switch to 4g. 6th week. Returnwd to Costco, they said 5g works in Los Angeles. Gave me 2 new phones. 7th week. Dead zones inside buildings. Dropped calls. No service calling out. At home wifi slow speeds. Kb data speeds. 8th week, called t-mobile, same thing they reset network settings and said they are "pushing" keys on their side. 9th week. T mobile does a factory reset, again. 10th week. T.mobile says the 5g has been down. 11th week. T mobile finally transfers me to Samsung service. Advise to take it to ibreakufix authorized repair shop. 12th week. The shop does a OS flash, but all my settings and pics and messages remain. Did they really Flash it or just do another factory reset 13th week. Every issue still exist. So freaking frustrating. My friends government phone, is faster and more reliable. My mom's bf cricket wireless is better. Just going to go back to Verizon. Wanted to see if it was a phone issue or network. BTW this happend to Two phones.How do i cancel my account with your horrible, non-responsive company?
Tried calling on multiple occasions but hold times are 45 minutes plus even though they say 15 minutes Tried the thing where they call you back. It ask you to press #1 but it does not accept it. No chat available on the site. Just horrible customer service.
