false promises
After one year of being a customer with T-Mobile, I had no issues. I always got great customer service. I had decent coverage for my area, no complaints really. I added two lines and brought both my parents over from Verizon because I was so satisfied with my service and it was much cheaper for my parents who are elderly, T-Mobile told me they would reimburse me for the final bill for last month of service with Verizon as well as Reimburse me for any amount owed on the phone as long as the combined total was $800 or less. I understood this. I thought this was great so I did as stated. They did in fact, reimburse me $527 for paying off one of my parents phones, the second phone was already paid off but when it came time to pay the $214 last month of service to Verizon, T-Mobile all of a sudden didn't have a clue what I was talking about. Even though they record all their phone calls, they would not look or listen to verify. This is what I was told. Customer service simply put me on hold forever and ever come back and repeat the same information That I was only getting $527. I was not allowed to speak to a supervisor I was not allowed to speak with anyone else. I was simply told I would be able to do it, but my hands are tied. I'm bout to bounce. I hate being lied to and I was curious if anyone else experienced the same situation or something similar. Gracias.
Transferring a phone number to T-Mobile from another carrier
I wanted to transfer my phone number that I have had for over 30 years to T-Mobile. What seem to be a simple process is a complete headache. I am a new customer and I assumed that transferring my number to my new phone under T-Mobile would be a breeze. I was on the phone with customer service for over 3 hours with the back and forth of porting my number with a PIN. The PIN was not working on T-Mobile's end, so I called my previous carrier to see if there was a mistake in the PIN number. No it was not. I ended up going to the physical store to resolve the issue and still the same thing. At that point, I just gave up that day. I waited a couple of days and called T-Mobile back to see if I could get this issue solved. A customer rep got on the phone and I explained what I wanted to do. They went on to tell me that I needed a Transfer PIN number. So I asked, what's the difference between the Port PIN and the Transfer PIN, the rep stated that it would be different numbers. WRONG! The number is one in the same. After that issue was clarified, we began the process of transferring my number to T-Mobile. I was told the reason why the transferring of the number didn't work before was that my new address was not on my account. Therefore, we solved that issue. The rep told me that my number was transferred to T-Mobile and that I needed to turn off my old/new phone to complete the process. WELL, not only was my number transferred, it became a second line to my T-Mobile account and did not replace the number I currently have with T-Mobile. To add insult to injury, it is an additional $45 monthly charge for the second line. I'm sorry I changed over to T-Mobile. I should have gone to VERIZON like my daughter asked me too but I got caught up in the bogus promotional BS. T-Mobile you suck.
Tmobile to Tmobile number transfer
Foryears I've had an old legacy prepaid account with T-mobile (phone #1). A couple days ago I took advantage of a trade-in promotion at bestbuy, I traded in my old phone and activated a new "Essentials" post-paidplan with T-Mobile. I requested to have my old prepaid account number (phone #1) ported to my new phone/line. I took the phone home and popped in the sim card bestbuy gave me and went through the activation process on bestbuys website. My phone was now working fine and I could call and make texts, however, my number appeared to be different (phone #2). Panicking, I called customer care, they told me that the number port-in was currently in progress and this (phone #2) was just a "temporary" number until the port in process was complete. She told me the process would take 24 hours and I'd receive a text saying it was successful. 28 hours later and Ireceived no suchtext and my number is still ("temporary" phone #2), I decide to head into a T-Mobile store this time instead of calling customer care again. The person who I spoke to was INCREDIBLY rude and didn't seem to grasp that I was transferring my old T-MOBILE number. He kept saying "your old carrier isn't releasing your number" I reply "You are my 'old' carrier" he says this doesn't make sense and says there's nothing he can do for me and to call customer care. I call customer care again and this representative tells me the same thing the first one did, there's a request to transfer (phone #1) to ("temporary" phone #2) and she says this process will take 48 hours (not 24 hours this time). She also tells me she's going to send me a text message containing her name and my case number. I havenever received this text. It's been 48 hours now and my number is still ("temporary phone #2)I don't know what's wrong or who to contact. I had a thought that maybe they're trying to contact me on my (phone #1) to confirm/verify the transfer? The problem is that I accidentally left my old sim card in the phone I traded in to best buy. I have no access to (phone #1) so if that number is getting any texts or calls from T-mobile I can't access it. According to customer care though all I have to do is wait, they've made no mention about having to do anything on my (phone #1). Is this really just a waiting game? Do I just keep calling customer care every 24 hoursto be toldit takes 72hours…96 hours? Or is part of the port-in process confirming/verifying something sent to my old number? If so what do I do? My sim card is inside the phone I traded into best buy. I'm posting here because I'm tired of the 2 hour wait times to get ahold of someone that just tells me I need to wait 24 MORE hours. Any input would be greatly appreciated This is what I see when I log into T-Mobile
