Use social media! Worked for me!!
I'm new here and just figured out how to creat my own post where everyone can see instead of replying to each person. This is what happened to me, "Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I'd like to think they will help others too. You can find me@krizzy_333, you can even reply to my posts they should see it there too. Good luck! "
Sprint Lease to T-Mobile Agreement
So I finished paying on my device from Sprint back in June 2023 and I didn't realize I was still being charged the added $50 lease agreement fee until this month December 2023. When I contacted T-Mobile they did take off that last agreement charge going forward but advised they could not credit me for the $300 I'm owed. One rep said they world put in a refund request for me then another rep advised it was denied because the lease was worth Sprint. I have looked through every possible document and nothing states if a lease is worth sprint after that lease ends I will continue to pay tmobile for a device that is paid off. If anyone else has such a document if you could let me know where it is so I can attach it to my Better Business Bureau complaint that I filed to resolve this issue. I attached my correspondence plus what it states about paying off the lease.
