Forum Discussion
Use social media! Worked for me!!
I'm new here and just figured out how to creat my own post where everyone can see instead of replying to each person. This is what happened to me,
"Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I'd like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. Good luck! "
I forgot to mention, I was a Sprint customer and upgraded to their plans because it came with Free iPhone 15 aIso trade in my old phone. They can't change the pricing of their plans. They gave me an option to switch back to my original sprint plan. They also paid off my iPhone in full so I can keep it for free(that was the official promo so they can't argue that), since they can't take it from me because I need my phone and it's been months already, they have no way to return my old phone, probably the reason why. Either way they honored my free iPhone and in the next bill it will be in my old sprint plan.
P.S. I have 3 lines.
