Switching from Verizon to TMobile was a terrible decision!
Deceived by TMobile and now they will not honor it. Bought a new phone while with Verizon and then months later decided to switch my family over to TMobile to save some money. TMobile acted like bringing my device over from Verizon would be a non-issue. Immediately, after transferring to the TMobile network, my text messages began failing to send. After 4 different calls with tech support, 4 times of resetting my phone to default factory mode (then reinstalling all apps and going through my healthcare organizations security to have several work apps readded to my device)and having to make two trips to the TMobile store (40 minute drive each way), my phone is still having text messages fail to send. I have zero issues with the phone, it is in perfect condition and operates flawlessly. However, TMobile's solution to this is that I need to buy a new $900 device. How about 'No!'. I just bought a new phone a year ago for $900 and that phone had zero issues on the Verizon network. TMobile guaranteed me that I could bring my phone over with me. Now that's it's not working as I was told, now they backtrack and say, "well we do have some issues with Verizon phones and typically it is with text messages or data issues". So you are aware that this is an issue yet did not mention it to me as a possible problem and now you want me to buy a new phone from you. What a gimmick!! The issue is on the TMobileside, it's theirnetwork, they should be responsible for replacing my device since you told me that mine would work!! If they had been upfront about known issues with Verizon devices I would have reconsidered making the transfer to TMobile, which I guarantee is exactly why they did not disclose this information. For me, the $20/month savings between the TMobile and Verizon bills was not worth this hassle! I will be continuing to share this experience with multiple outlets.
horrible experience and useless insurance
Pay for insurance on all of my phones. Dumb idea. Insurance means nothing and I've paid for phones several times over for nothing. Two of my sons go to get phones fixed through insurance at the local store. Separate incidents at separate times. They are told there is nothing that can be done. They get cheap replacements and move on. Topic finally comes up months later as they do not live at home with me. T-mobile refused to replace their phones and I am STILL paying for the insurance. Nothing but the run around from t-mobile. A "supervisor" calls me and tries to strong arm me into buying additional phones. Talks over me. YELLS at me. Doesn't listen to what I am saying. The t-mobile app (worthless) shows not the boys' original phones, or even what they have now, but something different entirely. And somehow all of this is my fault. This is ridiculous. They tell me I have been with them for over 12 years. I think it is time to take the free phones from Verizon and move on. Cannot get anyone to actually listen and offer assistance. The chat is ridiculous. It takes forever for anyone to answer and they must be watching tv or answering fifteen different people given the time it takes for follow-up answers. Fine, you've outsourced your customer service to India, but have at least one person in the states that I can talk to…horrible experience
Pay for insurance on all of my phones. Dumb idea. Insurance means nothing and I've paid for phones several times over for nothing. Two of my sons go to get phones fixed through insurance at the local store. Separate incidents at separate times. They are told there is nothing that can be done. They get cheap replacements and move on. Topic finally comes up months later as they do not live at home with me. T-mobile refused to replace their phones and I am STILL paying for the insurance. Nothing but the run around from t-mobile. A "supervisor" calls me and tries to strong arm me into buying additional phones. Talks over me. YELLS at me. Doesn't listen to what I am saying. The t-mobile app (worthless) shows not the boys' original phones, or even what they have now, but something different entirely. And somehow all of this is my fault. This is ridiculous. They tell me I have been with them for over 12 years. I think it is time to take the free phones from Verizon and move on. Cannot get anyone to actually listen and offer assistance.
Fraude
So, as i am on the phone with Tmobile cust. service as igettexts about more new purchases, which wasi was calling. Fraud happening in real time. Rep said it was inside of a store. They would have had to had my phone numbers, ID AND my PIN in store. They even used my saved payment method to bring my bill up to date (due that day). Didn't think you could do that in store? Do they have app passwords too???? Tell me how they did that without ALL of my personal info? Also, tell me why i have not heard back from the fraud department for 4 days when i was supposed to receive a call yesterday? Tell me the truth about what was stolen, cause 3 times in 2 years, big red is looking awfully good at this point. 7 years and this is how you treat a customer?Porting from Verizon Fios Landline to T-Mobile
I have been a T-Mobile customer for over 13 years and I am experiencing horrible issues with trying to port a number I own from a Verizon Fios Business account to T-Mobile. I have called Verizon multiple times and validated my account # is correct that was given to T-Mobile for the port. The reason givenfor the transfer failing has been communicated as incorrect account # via Verizon to T-Mobile. The T-Mobile representatives keeptelling me the number is related with MCI. Do they have the wrong carrier identified when trying to do this port? It has been almost a month trying to get this number transferred. Looking for help as customer service, the transfer center and case work teams at T-Mobile have not been able to figure this out, very frustrating. Any help?
Sprint/T-Mobile blacklisted my verizon phone
I bought a new iphone X fromverizon.comin 2018. It's worked fine with no issues. This past weekend, I tried to trade-in the phone to verizon and found there was a "lost or stolen" flag on my IMEI number. Upon further investigation, it was by Sprintin 2019 (a year after I had been using the phone through verizon). Note - I have never had sprint. The phone was bought new fromverizon.com. The flag occurred after I had already been using the phone. In talking with T-mobile, they are absolutely useless and refuse to take the IMEI off the black list even though I provided the original invoice and can provide monthlystatements that show the phone was never through Sprint.Magenta Max Plan Promo requirement/ Bait and Switch
I upgraded 2 phones (iPhone XR's to iPhone 12 Pros)last week after beingpromised a trade-in promo credit of $830 per line. Without that promise, like I mentioned to the rep on the phone, I was ready to move on to Verizon. Not once during the entire hour long conversation was I told that I would have to switch to a new, more expensive plan to qualify for the deal. The whole point of sticking with T-Mobile instead of getting 2 free iPhone 12 Pro's with Verizon was the monthlysavings I would benefit from by keeping my current plan. After receiving and activating my new phones, I checked my account onlineand of coursethe promo was not there. The rep on the phone advised me that in order to qualify for it I would have to switch to a plan $30 more expensive and there was no way around it, regardless of whatever I was promised. Anyways my question is this, if I switch to the Magenta Max plan, can I also similarly bait and switch T-Mobile like they did with me? Meaning, can I move to the more expensive plan to qualify for this deal and then later switch back to the plan that was already working for me? Otherwise this might be my first and last post here in this community.