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Agenthfg
Network Novice
Joined 2 years ago
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Re: Voicemail Issue
I have spent hours upon hours on this, only to get the run around and hung up on numerous times. I finally had one supervisor, Franchesca, who was extremely helpful and followed up every step of the way, until I started having other issues. Unfortunately, my problem is not fixed and everything they did caused other issues. I have been trying to get a return call from Franchesca since last Wednesday, and it has not happened. I had one rep tell me they were going to send me a new phone for all my troubles, which I never even asked for. My phone is not the issue. It is an issue with T-Mobile. I received a call over the weekend to tell me my new phone was not approved. Mind you, I never even asked for a new phone. I most likely will be looking for a different phone carrier. I have had horrible customer service before from other companies for various other things, but T-Mobile definately wins the prize.4Visto0likes0Comentarios