Voicemail Issue

I have the same problem.

I have been on the phone and chat for over an hour and cannot seem to get this fixed

I waited on hold for over an hour and finally gave up….let me know if you find out anything.

One thing I just read was to delete old texts, so I’m trying that….

Any update?

I have spent hours upon hours on this, only to get the run around and hung up on numerous times.  I finally had one supervisor, Franchesca, who was extremely helpful and followed up every step of the way, until I started having other issues.  Unfortunately, my problem is not fixed and everything they did caused other issues.  I have been trying to get a return call from Franchesca since last Wednesday, and it has not happened. I had one rep tell me they were going to send me a new phone for all my troubles, which I never even asked for.  My phone is not the issue.  It is an issue with T-Mobile.  I received a call over the weekend to tell me my new phone was not approved.  Mind you, I never even asked for a new phone. 

I most likely will be looking for a different phone carrier.  I have had horrible customer service before from other companies for various other things, but T-Mobile definately wins the prize.

I was actually able to resolve my issue with deleting old texts and messages that were “archived”.

I do not have any old archived messages that I know of.  How do I check that??

Trying to remember exactly as I was talking with a helpful tech person…..I believe I just went into "deleted messages" which were actually still stored there and causing my voicemail box to be "full" and not accepting new voicemails.  Good luck.

My voicemail is not full.  My voicemail no longer exists anywhere.

My phone says I have 8 voicemails, but when I try to retrieve them I am asked for a code which I do not have so I need to get one. I have a UserID and a password but neither of these work with the voicemail module. I have spent hours trying to get through to Customer Service, with no success.