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beth14513
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Joined 3 years ago
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Re: Network - continuously - doesn't stay connected
No other TMO users at my work. Small company - easy to check with. I can connect to the Wi-Fi at work - but my point is - why should I have to? I am paying for a service that doesn't work while I am at my work - where I am at for 14 hours a day - which allows me to pay my bills - like the T-Mobile one. I have reached out to T-Mobile throughFacebook, called the numbers - I have talked to a lot of different tech people from T-Mobile. We have done different things to my previous "5G" cell phone - none worked. Why am I working so hard and wasting so much of my time to get them to figure it out? Why are they not calling me? - other then they probably can't reach me while I am at work. Like I said - this is beyond frustrating. Maybe statistically they figure 1 phone out of 5 not working on an account is ok? But - I am the main account holder! I am at a loss with this. I would just like it to go back the way it was 2 cell phones ago…….27Visto0likes0ComentariosRe: Network - continuously - doesn't stay connected
All 5 lines are not in the same area. I don't use iPhone - I am a Samsung Galaxy girl. According to T-Mobile the tower that is close to my work is not "5G" yet - this is why we downgraded my phone from a "5G" compatible phone to one that won't attempt to connect to a "5G" network. When they sent me the downgrade - they also sent me a new SIM card. This all became an issue at my work only after I upgraded to a "5G" phone. Before that I had no issues at all with having a network at my work. I have been tossed around to about a dozen tech support people at T-Mobile - not one has figured this out yet. Meanwhile - I am unreachable while at work - 14 hours a day. If family has an emergency - they have to call my work number.32Visto0likes0ComentariosNetwork - continuously - doesn't stay connected
This is a long one - this has been ongoing for almost a year now. At work - I no longer stay connected to the T-Mobile network. I had NO issues with network connection before the big "5G" roll out while at work. The last conversation with a T-Mobile tech person - was to send me a phone that did not have "5G" capabilities. No change - I miss calls, texts, etc. while at work. The phone kicks me off the T-Mobile network ALL the time while at work. In fact, I can't make any calls out from my cell phone right now. In order to verify information - I had to use my email that I could access on my work computer. I have moved past frustration and now I am the anger part - I am paying a bill for services that I can only use in certain areas! And I don't care what Dolly had to say about T-Mobile during the Super Bowl - in my opinion - she is representing a company that cannot resolve my network connection issue while I am at work. I can't contact any body right now at T-Mobile for assistance because I am at work - no freaking signal. Anyone have any suggestions? The only reason I haven't cancelled my service through T-Mobile is because I have 5 lines on the account and I am the only one that has an ongoing issue - but I am getting closer to cancelling my account with them. Thank you, Beth592Visto0likes4Comentarios