User Profile
BettyJ
Roaming Rookie
Joined 11 months ago
User Widgets
Contribuciones
Re: New Home Internet Connection Problems
I thought about switching when I first say the $50 home wifi offer, until I read it was introductory. My AT&T wifi has worked during hurricanes and has come on so fast after power outages. Also once I put my address in the cheapest Tmobile wifi is $80, ATT is under $70 a month. Not switching. Sounds like the wifi is the same as the phone service. Thank you for all the answers, I also have an older laptop and don't need the frustration.0Visto0likes0ComentariosRe: Customer service is almost as bad as actual phone service
fubar wrote: formercanuck wrote: fubar wrote: <snip /> <snip /> I've been often given the "you should find another provider" speech often by TMobile execs after many escalations. It seems that for some areas, they'll pay you off to leave, rather than fix the issue. They offered to do that and I declined. They refused to provide any kind of paper trail or other tangible proof of the transaction after it was done. That would have left me completely exposed for T-Mobile to ruin my credit rating claiming I hadn't paid for the phone. It was a risk I didn't want to take. My situation vis-a-vis T-Mobile is not my first rodeo with an unscrupulous and incompetent service provider (looking at you Comcast). NEVER AGAIN WITH COMCAST EVER! I'd rather go without!5Visto0likes0ComentariosRe: Customer service is almost as bad as actual phone service
I travel all over the US for work 80% of the time I have no issues. Lately it's been more frequent not only with spotty cell service but the inflight wifi only works ½the time. A lot of flights the Tmobile option isn't even on the inflight website. I had Verizon almost 30 years, they gave me one too many price increases so I left. I get what your saying about customer service. They ask the lamest questions making a 5 min text take 30-40 minutes. I think they want to frustrate you so you just go away. But if I'm inflight and my wifi won't connect I've got nothing but time LOL5Visto0likes0Comentariosinflight wifi doesnt work on AA
It's crazy I'm on the same plane 2 flights in a row the first flight Tmobile access was there. The 2nd flight it was replaced with "watch this ad video for 20 min free wifi" Why does Tmobile allow that? And why do they advertise wifi if it's selectively not going to work? There is no way to know if it's going to work until after take off and it's been happening a lot during the holidays. Sounds like someone is being greedy.