User Profile
bobby2478
Roaming Rookie
Joined 6 years ago
User Widgets
Contribuciones
Re: No monthly discount for loyal customers?
A meaningful way to show appreciation for customer loyalty would be to offer existing customers some form of promotional discount towards a new device/upgrade that you offer to brand new customers. As people inevitably look for a device upgrade, and considering most devices now cost close to $1,000 or more, people understandably don't want to pay full price. Why stay with T-Mobile and pay full price of $1,000 when you can switch to Sprint/ATT/Verizon where you qualify either for a BOGO or 50% off promotion? This all has to do with the requirement to add a new line (or multiple lines) of service in order to qualify for any device promotion. Existing customers rarely have a need to "add new lines" of services to their existing account. Switching carriers naturally means you are adding new lines of service. So people will simply switch every couple years or so to qualify for device discounts. Also, considering most device discounts/promotions are offered in the form of bill credits spaced out over 2 years, in essence customers are still signing a 2 year contract. Why not offer existing customers the ability to get 50% off towards a new device WITHOUT requiring additional lines of service if they commit to T-mobile for another 2 years? If they leave before the 2 years they forfeit the remaining credits and owe the balance due anyway.16Visto3likes0ComentariosTmobile.com: Payment history not displaying amount paid
From Tmobile.com, under My account dropdown, there is Account Activity. Here you can see payment history. It shows the date, phone number / line, and description of payment, but the amount to the right for nearly all payments just shows "-". It used to display the actual amount. How can we make Tmobile aware of this issue so they can fix it? It's been broken for several months.385Visto1like3Comentarios