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cmdp
Network Novice
Joined 3 years ago
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Not receiving promised phone credit and denied rebate
I switched to T-mobile back in November 2021 and let me tell you it has been nothing but problems. I was switching four phones over from Sprint. They didn't have the phones in stock but said that they would order and then when they came in I could send the old phones back. Basically, I was supposed to get $2,600 credit on three of the four phones which I am not getting. Then to top it off, I checked my status update for the airpods that the sales person told me that I qualified for but my rebate was denied. I am so over Tmobile and cannot wait until my contract is up. This was the biggest mistake switching over to them. I have tried calling customer service on this numerous times and visiting the store and no one can help me. I have probably spent over 10 hours on the phone trying to get this corrected and no luck! So unfair!!!!