Forum Discussion
Not receiving promised phone credit and denied rebate
I switched to T-mobile back in November 2021 and let me tell you it has been nothing but problems. I was switching four phones over from Sprint. They didn't have the phones in stock but said that they would order and then when they came in I could send the old phones back. Basically, I was supposed to get $2,600 credit on three of the four phones which I am not getting. Then to top it off, I checked my status update for the airpods that the sales person told me that I qualified for but my rebate was denied. I am so over Tmobile and cannot wait until my contract is up. This was the biggest mistake switching over to them. I have tried calling customer service on this numerous times and visiting the store and no one can help me. I have probably spent over 10 hours on the phone trying to get this corrected and no luck! So unfair!!!!
I had the same situation and changed from sprint to mobile during the same time. Their excuse was that the device did not arrive on time. However, the phone did get there and they kept it. I am sure we are not the only ones, we should figure out how to sue them because when I asked for my device back, I was told they can't give it back.
Sprint would always take care of me, that's why I was their customer for 20 years. I knew this change to Tmobile was not going to go smoothly.
I have scheduled an account cancellation 30 days from today.
