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deepsanddonny
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Joined 4 years ago
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Re: Overcharged every month, how do I get this resolved?
I appreciate the response, but the problem is that I'm being charged for a phone when I shouldn't be. I traded 2 phones in, 1 of them they gave me the promo so I don't pay for the new phone. The other one they are not giving me the promo. But if I call in and talk to a rep for an hour, they eventually apologize, give me a credit for that phone, and then tell me the account is fixed now. Unfortunately the same thing happens the next month. Groundhog Day. I'm curious is there a super secret way to get support to permanently fix my account, or will I continue to have to call in and dispute my bill every month until my contract runs out?19Visto0likes0ComentariosOvercharged every month, how do I get this resolved?
I'm on a trade in promotion for two phones, but every month they add a charge for one of my phones. I've been overcharged every month for the last 4-5 months and every month I call in to get the credit. I'm given the credit every month, and told that it shouldn't happen again, yet every month the extra charge comes through. I shouldn't have to call in every month to get this resolved, but nobody seems to be able to make this update a permanent one. Any ideas on who to contact or how to get this fixed?