Wifi woes
I walked in a store on 9/23 and was told to try the TMobile for free. Instead, I returned it 4 days later as it could not compare with Ziply and Tmobile is charging me $30 a month even though I returned it. They also messed up my bill, cannot help me on the customer service line since I don't know my pin and they don't accept Social Security numbers as back-up anymore. I was told I had to go back in a store. Terrible customer service.
How long is 48 hours in T-mobile time
Curious if 48 hours is actually 48 hours going into the weekend. We set up a split payment and yall took the payment twice. When I called, the representative said they were made aware that this was a problem and we would be refunded within 48 hours but with that extra payment being taken we are at risk of other things not going through. Spent over an hour on the phone trying to get an answer about that and our bad internet 😒. Anyways, has anyone else dealt with this and how long did it actually take to go back into your account?
Be Sure To Screenshot Your Chat Conversations With T-Mobile
I've been dealing with abilling issue since 10/20/23. And each and every month the same issue remains despitepromises to fix it forcing me to waste time and energy each month to resolve it viachat and phone call.They waste my time, attempt to gaslight me, apologize, provide a billing credit,and promise the issue will be permanently fixed or promise to submit a request to resolve the issue and call me back. Fortunately, I've learned to keep my own records of customer service chats as T-Mobile promptly deleted all of my chat history related to this matter. This allows me to provide them with proof to squash their gaslighting. Even with the records, the problem remains unresolved and the $20 credit each month can't make up for the average 45 minutes with customer no-service.Overcharged every month, how do I get this resolved?
I'm on a trade in promotion for two phones, but every month they add a charge for one of my phones. I've been overcharged every month for the last 4-5 months and every month I call in to get the credit. I'm given the credit every month, and told that it shouldn't happen again, yet every month the extra charge comes through. I shouldn't have to call in every month to get this resolved, but nobody seems to be able to make this update a permanent one. Any ideas on who to contact or how to get this fixed?For all SPRINT customers. READ THIS!
Sprint/T-Mobile customers still on Sprint Billing & Rate Plans THIS IS IMPORTANT! So I noticed alot of people cannot see their device usage details...Your Device Usage information has been migrated to the T-Mobile side of billing. If you have not already...set up a T-Mobile ID and follow directions to setup T-Mobile account and use your current Sprint email address but put in Forgot Password and change your Sprint Password on the T-Mobile side. USE The T-Mobile App. It actually does communicate with the site when installed so if you have had the T-Mobile app on your device for a while then uninstall and re-install it. You should be able to see recent usage now. Also request ur data from Sprint customer service and they will email it to you. Next. PROMO OFFERS are for Trade In Credit UP To $1000 which means...whatever device is being traded in is assigned a Trade In value based on the device & condition. You might have a device that you feel is new but it is still considered used. Galaxy S22 Ultra 5G Device is worth 500 to 800 depending on the exact details. So you will be told pricing based on the Full Available Trade In Amount but you will not qualify for it. So keep in mind when they receive the device and do the diagnostic check then you will be given 24 equal monthly device credits. So if you get 600 for the trade in then you will get 24 credits of 25 dollars on T-Mobile Plans. However. SAMSUNG IS CURRENTLY OFFERING THE SAME TRADE IN VALUE INSTANTLY & then you can finance through them. Now keep in Mind That you may have a Sprint Lease that needs to be paid off also. Samsung is Giving you an enhanced Trade-In value of up to another 300 as long as you follow the carrier's Plan requirements of a 2 yr Mobile plan. You can then take the new Device to T-Mobile and Setup the plans & phone as if you are a Brand New Customer. So cheaper plans, free Watch or Tabs, All the extra Streaming & Services that T-Mobile is offering. So They are offering to pay off current contracts with gift cards. So you don't actually need to Trade In the device to T-Mobile just keep all the information Samsung Sends you about the Trade-In value & Bring your remaining payoff amount to T-Mobile. That's the only way to combine multiple offers. T-Mobile does not combine their offers on plans and devices. Also Samsung is Giving instant accessory credits to get buds,Watches, cases, whatever. Remember that Sprint billing is completely different than T-Mobile Plans. Sprint did 2 yr LEASE DEALS. So you are required to trade in or payoff entire balances. T-Mobile does 2yr Mobile plans with device Purchase Options. Which means you own it after 24 payments. https://www.samsung.com/us/trade-in/ https://www.t-mobile.com/offers
