Forum Discussion
Overcharged every month, how do I get this resolved?
I'm on a trade in promotion for two phones, but every month they add a charge for one of my phones. I've been overcharged every month for the last 4-5 months and every month I call in to get the cred...
I appreciate the response, but the problem is that I'm being charged for a phone when I shouldn't be. I traded 2 phones in, 1 of them they gave me the promo so I don't pay for the new phone. The other one they are not giving me the promo. But if I call in and talk to a rep for an hour, they eventually apologize, give me a credit for that phone, and then tell me the account is fixed now. Unfortunately the same thing happens the next month. Groundhog Day. I'm curious is there a super secret way to get support to permanently fix my account, or will I continue to have to call in and dispute my bill every month until my contract runs out?
