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den62
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Re: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
For anyone that got the price increase on the magenta 55 plus plan, file a report with the FCC and your state attorney generals office!! I only got a response ( a actual phone call) from T-Mobile when I complained to the attorney generals office. They said yes it was a guaranteed to never increase plan but they couldn't forsee the future and unfortunately must raise their rates. I told them they should have never offered a guaranteed price plan if they had no intention of keeping it! I also told that that if they couldn't figure out that prices would go up in the future then T-Mobile is just plain ignorant! I now have their senior specialist phone number. I will continue to pursue this until I get the plan and pricing back to what I agreed too!! Do not let them win!4Visto3likes0ComentariosRe: Price Lock
rabarry wrote: On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to my price lock GUARANTEE? You can charge more to new customers, but do not change the terms of our contract!! Eventually we will age out…. I filed a complaint with the FCC. Everyone should! It's the only way to get T-Mobile to undo this!2Visto2likes0ComentariosRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
The FCC did nothing. They just listened to my my complaint, asked T-Mobile to respond, and then dropped it. I did complain to my states attorney generals office for consumer protection and they are going more in depth about the complaint. I sent them everything I had. T-Mobile actually called me. Gave me the usual jargon about how I can leave if I don't like the price increase, etc. I also told the attorney generals office that they called and broke their promise and now they just are basically saying too bad, you can leave. The attorney generals office is still looking into this!5Visto1like0ComentariosRe: Price Lock
I sent a copy of the senior times to the FCC which clearly states that the magenta 55+ plans are guaranteed not to go up in price! The FCC says T-Mobile has 14 days to respond. Waiting to see what T-Mobile says about that! I'm sure they will try to get out of that with some otherthey saying!2Visto1like0Comentarios