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dmfuller5
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Re: T-mobile bricked my home internet gateway, then UPS lost the return, now T-mobile is charging me $236 for it
UPDATE: I filed a complaint with the BBB in the morning and by that evening had the charge taken off my bill. It seems that T-mobile customer support including their supervisors have their hands severely tied. Even if it's very clear that T-mobile is screwing over a customer, they can't do anything other thanfeed you crap to try to convince you that the problem is being taken seriously and will be taken care of.8Visto2likes0ComentariosRe: T-mobile bricked my home internet gateway, then UPS lost the return, now T-mobile is charging me $236 for it
copz1998 wrote: @dmfuller5your exerience does sound frustrating. However, which shipper did you use? Maybe UPS or FedEx lost your package along the way or was delivered to the wrong location. Did you get a tracking number? Where did your gateway end up? Maybe you can use the tracking information to help your case. Thanks for the response. I do have a UPS Tracking number. It shows the package as being received but no updates after that. T-mobile customer support has seen the tracking progress and agrees it proves it was dropped off but it appears I will be charged unless they actually get the device. I have a feeling I will need to take T-mobile to small claims court. It appears others have had success with doing this. All of this over a useless gateway they bricked and now think is worth $236.5Visto0likes0ComentariosT-mobile bricked my home internet gateway, then UPS lost the return, now T-mobile is charging me $236 for it
I was one of the 34,000 Tmobile home internet customers who had their Gateways bricked by an over the air update. I did nothing to bring this upon myself, 100% T-mobile's fault. I followed T-mobile's instructions. I was without home internet for several days and when the replacement gateway arrived, I packed it up and used the label they sent me to send it back. I have a UPS shipping receipt that proves I shipped the gateway back. UPS appears to have lost the return and now I've been charged $236 by T-mobile. This is incredibly frustrating. I called customer support and spent a lot of time arguing with someone who claimed I wasn't being charged even though I can clearly see on my account where I have been charged. Was basically given a run around and assured the charge would not go through. Of course a few days later it did. It adds insult to injury when this entire problem is 100% T-mobile's fault and I followed their directions exactly. The audacity of them to charge me $236 for a bricked gateway. There's no way this thing cost them $236…I bet their actual cost for this device was less than $50. I'll call customer service again and hope for someone who won't piss on my leg and tell me it's raining like the last guy. I'm sure that won't go anywhere.Then it's off to small claims court which I'm sure will be the only way to get my money back.1.1KViews0likes8Comentarios