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DQ4U
Transmission Trainee
Joined 3 years ago
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Re: Unable to view billing details online
There is definitely something wrong with T-Mobile website and looking at your own billing or anything else I'm able to log into the messages here so I can comment but I log into my account after logging out you know email or phone number and your password and then they want to send you a code via text message or email I do that and it says you don't have access to this in logs me right out Have you been able to check your billing cuz I haven't been able to no matter how many times I changed the password over the phone with customer service they have to deal with technicalcan't access acount after logging out
I started having the issue a week ago October 1st . I called them and I went to the store. I log in to the website with my correct password ( it's written down) then it says we're going to send you a code via text message or each email to prove it's you .. I enter that code and then it says you're logged out you don't have access. Got stuff resolved I THOUGHT I had an iissue Again TONIGHT . I did it once it was correct ...called customer service told him there is a problem, he gave me a temporary password I logged in and changed it. I made sure to log out while he was on the phone to see if it would happen and it did I could not log back in correct password they send me a code and then they say no access.. I have a prepaid account I cannot be the only one that runs into this issue. I have no problem logging in to create a post though where don't you thinkRe: I can't access my account
I don't think it has anything to do with browsers when it comes to accessing your account because I'm using my cell phone T-Mobile Samsung phone and I used a tablet at the same time there's definitely something wrong where people cannot access their accounts especially when you're prepaidRe: Email to text not being delivered
That has nothing to do with it this is nothing to do with Spam because I sent myself a message to my text from my email to see if it worked no problem the problem is everybody starting to have problems text messaging to an email address and coming up as an empty message which just started after they forced us to update last week
