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Re: No more auto pay discount? No Customer Service contact?
gramps28 wrote: magenta7067664 wrote: ahuber86 wrote: I recently tried to update my auto-pay, and was unable to. Apparently, T-Mobile no longer takes credit cards and won't take my new card, and is saying they're taking away the auto-pay discount unless you use a debit card. I tried to contact T-Mobile, but they were closed. I went to send an email or message and found they do not allow that and have no email address available for customers. I use my credit card for all auto-payments, and I particularly liked T-Mobile for their customer service. However, since they will no longer accept my payments and I have no way of contacting them or sending a message, I'm planning on switching to another provider and will likely move my internet too. I'm surprised they don't take normal payments anymore and want to fee people more, those were things that used to make them stand out from the others.Sad day, goodbye T-Mobile, it was a fun run while you were good. I am not the only one, I witness. Mint Mobile may be the solution if T-mobile has grown too quickly. Tmobile is in the process of buying Mint mobile BTW. ahuber86 wrote: I recently tried to update my auto-pay, and was unable to. Apparently, T-Mobile no longer takes credit cards and won't take my new card, and is saying they're taking away the auto-pay discount unless you use a debit card. I tried to contact T-Mobile, but they were closed. I went to send an email or message and found they do not allow that and have no email address available for customers. I use my credit card for all auto-payments, and I particularly liked T-Mobile for their customer service. However, since they will no longer accept my payments and I have no way of contacting them or sending a message, I'm planning on switching to another provider and will likely move my internet too. I'm surprised they don't take normal payments anymore and want to fee people more, those were things that used to make them stand out from the others.Sad day, goodbye T-Mobile, it was a fun run while you were good. I just filed an FCC Complaint. It's easy and one way or another we will get heard.6Visto5likes0ComentariosRe: $10 surcharge for credit card payments
Nope, a late payment and any penalties would be all on me. Frankly, T-Mobile was my only bill on autopay and solelybecause of the $5discount per line and the level of security paying by credit card provides. I'm not sure if you're advocating linking your bank account for the discount or you are willing to lose the discount by continuing with autopay by credit card.I'm on a fixed income so the $5 discount/line wasimportant to me but not important enough to risk my bank account. In addition, I amproud to say that Ihave always managed to pay my bills on time with no autopays except forT-Mobile. So, I'll just add T-Mobile to my monthly hour sit-down to pay my bills. That would be my piece of mind. Again, to each his own.22Visto1like0ComentariosRe: $10 surcharge for credit card payments
That's fine. You can call itwhat you like. But if I pay by credit card I have not forfeited anything. I will not give T-Mobile my bank account number in exchange for the $5 per line. The repeated security breaches to their systems has proven to me that they cannot be trusted with my banking info. Since I will not get the discount when I pay by credit card, then I will get off autopay and they will not get my payment payment 2 days earlier than my due date. I am only sharing what I have done and how I see things. To each his own.24Visto1like0ComentariosRe: $10 surcharge for credit card payments
https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223 Under billing: Billing:Issues with your provider about advertised rates, service charges, taxes, fees, surcharges, lifeline, inmate calling. I filed based on the above. This will start the ball rolling. Like I said before, I'm not foolish enough to think that based on my complaint I will get the $5/line back. But I'd like T-Mobile to feel the money grabbing effect this action will have in the long run. But every little bit hurts.26Visto1like0ComentariosRe: No more auto pay discount? No Customer Service contact?
There has been a discussion where to file with the FCC or FTC. I received a response from the FCC telling me that T-Mobile had to contact me promptly. Said and done. However the rep stated she would contact me the next day, she did not. I will follow up with the FCC regarding the missed T-Mobile follow up. I am not expecting T-Mobile to say, "Sorry, you were right". I am expecting them to be sorry for having to dedicate time and money to answer all of the complaints. One more thing, takethe auto pay option off from your bill and keep on paying by credit card on your due date, not on the auto pay date, which is two days earlier.That way they will not have your money for two days before your due date, earning interest, which was one of the reasons they they could offer$5 per line in the first place. They were also investing less rep time disconnecting and reconnecting services. I have always known that they could try this but I will not make it easy nor cost effective for them. If hundreds or thousands file an FCC complaint, take the auto pay off, and pay by credit card, it will cost them more than the $5 per linethey were paying when "letting" us our credit cards to pay for auto pay.Even if we T-Mobile customers have no grounds for thecomplaint, it will cost them to prove it. So, 1) file the FCC complaint, 2) take the auto pay option off, and 3) keep on paying with your credit card so that you can keep the additional layer of security toprotect your T-Mobile account data.1Ver1like0Comentarios