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FDrebin
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Joined 3 years ago
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Re: Connected, No Internet
Well, I'm checking out. It turns out, T-Mobile will not refund the monthly autopay once you're past the 90-day mark. And, while there is a "suspend" option on the account, that would cost me $10 a month for no service at all. I might as well take a ten dollar bill and put it in the shredder once a month. Given the numerous topics on this community forum reporting loss of internet access, the picture is becoming clearer. If I had to guess, I'd say T-Mobile oversold the internet service and found themselves in a bind when they discovered they had insufficient capacity. Not wanting to hurt their mobile phone business, they have had no choice but to cut off their internet gateway customers. "Problems associated with tower work in your area" is merely a fabricated excuse in most cases. In my case, a so-called engineer's report traced my service interruption to being in a poor coverage area. Not only is this nonsensical (because I get three bars on the gateway device and the service worked great for ten months), it also makes it clear that they have no intention of fixing the problem. Never mind that I was told at the time of signup that I was in range of their cell towers and that my projected usage (2-person household, primarily video streaming and online shopping) was exactly the kind of traffic for which the system was designed. It's been a disappointing experience. T-Mobile can certainly expect that I will not be recommending any of their products to anyone. Also, I'm sure the FCC will be interested in their questionable practices. Good luck, folks.14Visto3likes0ComentariosRe: Connected, No Internet
Thanks to all those posting here, proving that my issue is far from unique and isolated. About 40 days into this failure mode, I am still without internet service via my T-Mobile gateway. After many, many frustrating phone conversations with "tech support," I'm on my third device -- this time the Arcadyan model. The problem remains the same: "good" connection with T-Mobile's cellular network but no internet service… not even a blip... this after about ten months of what I consider stellar internet access, given the paucity of options in my area. To Jay from Georgia: Thanks for your post, but I sincerely doubt you spoke to an actual engineer. T-Mobile has erected impenetrable firewalls to prevent that from happening. Instead, you most likely spoke to one of their offshore "tech" representatives, who can do little more than perform scripted procedures and file trouble tickets. One of the last reps I spoke to claimed he was the last stop on my journey to a solution, promised to stay on top of it, and would get back to me with updates. I haven't heard from him in a couple of weeks. Still, the thought of reconnecting with my local cable company is so odious to me, that I am willing to wait. As long as I keep getting credited (for my autopays) for outage days/weeks/months, I have nothing to lose. Reports here are encouraging in that some users seem to regain service after some indeterminate period. In the meantime, I can limp along with my slow, expensive, rock-solid DSL service. I will update as I can.5Visto1like0ComentariosRe: Home Internet signal lost
Good luck. While I've never lost cell service connection on my gateway device, my internet access disappeared three weeks ago. Don't waste your time with tech support unless you can understand the particular brand of English these reps speak. I'm about a week away from jumping ship.6Visto0likes0ComentariosRe: Connected, No Internet
Replies that offer suggestions for a better signal from the cell tower are completely missing the point of this discussion. I, too, have lost internet connectivity after about ten months of what I would call "stellar" performance with my T-Mobile internet gateway. (I have the grey Nokia device.) I'm not talking about reduced speed or an intermittent connection. I'm talking someone-flipped-a-switch-or-tripped-over-a-wire dead-as-a-doornail no internet connection. I'm still connected to the tower antennas and, therefore, as far as I can tell, to the T-Mobile cellular network. I say stellar because I was getting download speeds between 30 and 50 Mbps with occasional stretches in the 100 Mbps range. I'm on my backup ADSL service right now, which tops out at 7 Mbps down and which is the main reason I am able to participate here. Dealing with T-Mobile tech support out of India (my guess) has been utterly frustrating. I can't tell you how many times I've accommodated their "script" -- performing reboots, factory resets, SIM card reseatings, and readback of IMEI and other numbers ad nauseum. They've replaced my gateway device, also to no avail. It is difficult enough to understand these so-called tech reps because English is clearly not their first language. It is even more difficult to get them to understand that, after several hour-plus sessions on the phone playing their diagnostics game, the problem is not with customer premises equipment or setup. The gateway device continues to show connection to the cell network, and its router functions are all OK. At the moment, I am waiting for a callback with an "engineering" status report. Apparently, there have been some equipment upgrades that might have caused this problem. But it's been three weeks, folks. C'mon… I love that at the end of each telephone tech support session I am asked, "Have I satisfactorily addressed your issue today?" or some such thing. I don't know whether to laugh or cry. I may have to jump ship, but it will be a sad day. The T-Mobile internet service was my ticket to a happy day -- the day I cut my cable connection.1Ver0likes0Comentarios