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GFlash
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Fuzzy Math Involving Trade In Phone Credits & Mysterious 3rd Party "The Signal"
Fuzzy Math Involving Trade-In I gave "The Signal" (3rd Party purchaser in contract look it up)my trade in iphone 12 to receive $800 Credit Towards iphone 13 with price of $800. So we are suckered into being told "The Signal"providethe credit on behalf of T-Mobile in 30 Month Installment Plan @ $26.67/Month. So this is the reality…"The Signal" has received $800 in trade in value for my iphone 12 making me -$800. I also have to pay $26.67/month EIP for 30 months making me -$800. So I am at a loss of -$1600. However I receive a iphone 13 valued at $800which I receive a $26.67 credit for 30months. Therefore REALITY says I no longer have my old iphone 12 which is a$800 CREDIT LOSS.I am paying $26.67/month for 30 months on new iphone 13 = $800 FRN LOSS. While a $26.67/month credit is being applied to my bill for 30 months = $800 CREDIT WIN. T-MOBILE STOP LYING TO ME SAYING MY CREDIT IS BALANCING OUT MY PAYMENT EVERY MONTH FOR $0.00 THATS A LIE. The Signal has my old phone valued @ $800 Im paying $26.67/month to T-Mobiel = $800 after 30 months Where is my $26.67/month credit going = $800 after 30 months? Ta Da T-Mobile receives it. So T-MOBILE GETS PAID 2X/MONTH BY ME TRADING IN MY PAID OFF IPHONE 12. They receive the $26.67 credit monthly along with my $26.67 monthly payment. THEY ARE STRAIGHT DOUBLE DIPPING! THEN WANNA LIE TO ME ON THE PHONE AND TELL ME IM WRONG! BECAUSE THE $26.67 MONTHLY CREDIT RECIPIENT IS TMOBILE NOT MY BANK ACCOUNT. WHILE MY BANK ACCOUNT IS ALSO SENDING $26.67/MONTH TO RECIPIENT T-MOBILE. IM NEVER TRADING IN AGAIN…. WHO THE HELL IS THE 3RD PARTYCOMPANY "THE SIGNAL" THEY BANKING TOO...91Visto0likes1ComentarioPhone Trade in Credit through Sprint not be honored by T-Mobile due to lost iphone!
Here is the nightmare scenario last January in 2022, while I was with SPRINT we took advantage of the trade your iphone in and upgrade to the iphone13 deal with up to $800 credited towards the iphone 13. We received the Return Phone Box in the mail and shipped iphone 12 for 1line, but on my line 1 gave my 12 to my son and traded in an Iphone 7,X, and 11 (3) phones for my line, as I was told I could do that. I received word back that the X was water damaged so no credit for it but the 7 and 11 would be credited for $800 on my line. The next month the bill shows the credits for 1 line but not mine. I called and havetext transcript of me complaining on 2/26/2022 with CSR, that I was missing credits for 1lineand I was told the credits will appear on next bill. I then lose my new 13 on March 17th, it says its in my house on wheres my phone app but never find it and go phoneless a month before biting the bullet and paying insurance deductible of $200 for another iphone 13. Turns out once that claim was filed for some reason SPRINT cancelled the $800 credit for that line which was like $26.67/month., and instead begins charging me $26.67/month as if I never traded any phones in. We are on a family plan with 6 lines of service and my portion of the bill has historically been equivalent to our water bill so I just paid water bill knowing phone bill was taken care of. At this point SPRINT had the policy where only the main account holder had access to the bill for "security purposes". Then in January of this year service gets " migrated " to T-Mobile and I am able to review my portion of the bill. I notice that Ive paid $400 towards iphone 13 that should have been paid off once I paid $200. I see that Im not being credited for trade ins. I call T-Mobile and after getting the run around for 2 hours on hold I'm transferred to SPRINT rep. Even though its supposedly the same company and nothing has changed blah blah blah. SPRINT agent sees the error, and believes it occurred when I filed insurance claim,but says the account was closed on SPRINT side nothing they can do. Get told they will contact T-Mobile to fix and I will receive a call back later that evening. Surprise no call back the second time they have lied about calling me back. I call T-Mobile have to go over everything again get transferred to "Account Specialist" who says sorry theres nothing I can do for you at this point because its been so long I can only see your bill history to August 2022. I say well thats better than my end because it shows me all the bills but I can only go back to Jan. 2023 a whole 2 months. He proceeds to steady tell me there is nothing they can do or anyway to credit my account, because it will just bounce back in the system. I say NO you need to honor the agreement, I say connect me back with the Sprint rep. the other day who could review the data. He says no problem and connects me to another T-Mobile Rep. Really Come on Man….. T-Mobile Rep says they will call me back later today as issue has been escalated. I'm pretty sure I wont receive a call today 4/20/2023. As far as my credits go who knows rep told me I could upgrade to another IPhone , seriously the Iphone hasn't changed from X-14 oh its got a better camera let me upgrade to theICamera14 woo hoo, and you want me to pay for your mistake!209Visto0likes0Comentarios