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gjdLoveMountain
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Joined 3 years ago
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Re: LG IMS HAS STOPPED
I agree with the state AG. The solution offered is NOT acceptable. My phone LG G7thinQ is 5G though close to 3+ years old. I get really upset that these expensive devices do not last. Each time these carriers laydown new generations of their network they know they are going to have to expire older generations to save money on spectrum, infrastructure, and get all the customers re-upped on new devices. My phone has slowly gotten worse over the years, usb-c input does not work, the battery (can't be easily replaced)sucks,the operating system is slow, etc.,. I did not agree to have the update pushed to my phone to cause the havoc! What happened to testing releases prior to pushes? I will reach out to tech support for the fix (how is is when I want to add a service a rep is on the line in seconds but when it comes to support its like riding in an empty elevator going nowhere slowly pitching a broken record?) If not satisfied I will look to another carrier ASAP and write as many reviews of T-Mobile as I can…as well as reach out to the WA AG.4Visto2likes0ComentariosRe: LG IMS HAS STOPPED HELP ME PLEASE
I have attempted this fix on the provided link and it just doesn't work for me. T-Mobile should be reaching out via e-mail to the customers who have LG phones telling them (us) that they are aware of the issue and are owning it and therefore will resolve fixing the issue. T-Mobile can't claim they are not responsible! We bought our phones through them (at least I did) and that should not let them off the hook. What happened to proactive customer service? T-Mobile is aware of these events, or at least should be if they are collecting their telemetry correctly. They could had jumped on this informing all they are on top of it. I think they just assume impacted folks will purchase a new phone (which they get the kickbacks). Businesses only react (not respond) based on the pain they feel their customers are experiencing and whether the customers will cause bad press or churn (leave). I am getting more disappointed with this company over the years. It seems they have included folks from companies like Sprint who had it all wrong when it came to customer service. If this is not fixed by today, I am jumping ship. Verizon provides a nice package that is tempting at the moment.2Visto0likes0ComentariosRe: LG IMS HAS STOPPED
I agree with the thoughts here. T-Mobile should be reaching out via e-mail to the customers who have LG phones telling them (us) that they are aware of the issue and are owning it and therefore will resolve fixing the issue. T-Mobile can't claim they are not responsible! We bought our phones through them (at least I did) and that should not let them off the hook. What happened to proactive customer service? T-Mobile is aware of these events, or at least should be if they are collecting their telemetry correctly. They could had jumped on this informing all they are on top of it. I think they just assume impacted folks will purchase a new phone (which they get the kickbacks). Businesses only react (not respond) based on the pain they feel their customers are experiencing and whether the customers will cause bad press or churn (leave). I am getting more disappointed with this company over the years. It seems they have included folks from companies like Sprint who had it all wrong when it came to customer service. If this is not fixed by today, I am jumping ship. Verizon provides a nice package that is tempting at the moment.4Visto4likes0Comentarios