LG IMS HAS STOPPED

I agree with the state AG. The solution offered is NOT acceptable. My phone LG G7thinQ is 5G though close to 3+ years old. I get really upset that these expensive devices do not last.  Each time these carriers laydown new generations of their network they know they are going to have to expire older generations to save money on spectrum, infrastructure, and get all the customers re-upped on new devices. My phone has slowly gotten worse over the years, usb-c input does not work, the battery (can't be easily replaced)  sucks,  the operating system is slow, etc.,. 

I did not agree to have the update pushed to my phone to cause the havoc!  What happened to testing releases prior to pushes? 

I will reach out to tech support for the fix (how is is when I want to add a service a rep is on the line in seconds but when it comes to support its like riding in an empty elevator going nowhere slowly pitching a broken record?)

  If not satisfied I will look to another carrier ASAP and write as many reviews of T-Mobile as I can… as well as reach out to the WA AG.